Hot Tub + Creek: Gatlinburg Group Getaway!

Reviews

• 2/5

  Our stay was very disappointing due to several unresolved issues. The master shower head and sink constantly dripped, and the heater in the game room/garage didn’t work. We were told it would be fixed, but no one ever showed. The tiny heater provided was broken, and the backup heater didn’t heat the space, making the room unusable.Multiple bedrooms only had sheer curtains, offering no privacy or light blocking. One bedroom had a full slider door with no handle or lock, leaving holes that let in freezing air all night. We reported it and were told it would be fixed same day, but no one came.Two out of three bathroom exhaust fans didn’t work, the front door wouldn’t lock unless pushed from inside, and even then it often failed. The air filter was filthy despite new filters being available.We also found clear orbeads scattered on the patio and near the creek. These are extremely dangerous for kids and pets and should never be left outside.Overall, the property felt poorly maintained and unsafe, and most of the issues we reported were never addressed.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: Thank you for sharing your feedback regarding your recent stay. We genuinely value all guest comments as they help us improve our services. I’d like to address the points raised in your review to clarify the situation and provide further context.
  
  - We apologize for the plumbing issues. Our maintenance team was not made aware of these problems during your stay, and had they been reported, they would have promptly resolved the situation. We encourage guests to communicate issues as they arise so we can address them immediately.
  - Regarding the heater in the game room. We scheduled maintenance to assess the situation, but it appears there was a miscommunication about the timing. We provided a backup heater, and we wish we had known of its condition sooner so we could have provided a suitable alternative.
  - We acknowledge that some bedrooms have sheer curtains, which can affect privacy. We are currently replacing those window treatments to enhance guest comfort and privacy. After investigating, the only room that faces the outdoor front entrance light is affected, and that can easily be solved by turning those particular lights off.
  - The slider door issue was noted, and we are sorry for the inconvenience. We had planned to address this, but were not able to do so before you left. We have since addressed this issue and have done the repair to the door.
  - Our maintenance team has confirmed that the front door sometimes gets misaligned, and that was the issue you were facing when trying to lock it. We will address this issue and see if we can make the door more user-friendly. It does lock and is very secure. The security of our guests is a priority, and we take your comments seriously.
  - For the exhaust, some bathrooms are not equipped with fans, and some are; there are options for a heater exhaust for added comfort, which may have been confused with an original exhaust fan.
  - We strive to maintain cleanliness and regularly check air filters. Your observation will prompt us to ensure our staff is adhering to our maintenance schedule more thoroughly.
  - We take safety concerns very seriously. Our team conducts regular checks of the property grounds, but we will enhance our protocols to ensure such materials are addressed promptly in the future. Unfortunately, sometimes the team can miss such innate objects, especially if they are outside the home, in the orbeads case.
  - While we deeply regret that your stay did not meet expectations, we appreciate you bringing these matters to our attention. Your experience does not reflect our standards, and we hope you might consider staying with us again to see the improvements we make.
  Thank you for your understanding.

• 5/5

  Comfortable and Spacious

  *This review was originally posted on Vrbo

• Home is beautiful and inviting.

  4/5

  The home, and property have plenty of things to do for folks of all ages. It's inviting upon arrival. Overall we had a wonderful experience during our stay. My grandson and nephew loved the arcade game. The adults played countless games of pool. Everyone enjoyed the hot tub at least once, but most went in numerous times. We did, however, have a few concerns; there were only 10 bath towels left for our family that was registered as 12, home is listed as sleeping 16. There really should be a minimum of 20 bath towels between the 3 bathrooms. The master bathroom has a double shower, while a great gesture, one of the shower knobs are completely broken off, so there's no way to adjust the water temperature once it's turned on. There's also blue stains all over the sink, counter and shower tiles in the master bathroom, not a problem, just for reference so we aren't charged an additional fee for something that's already there. There was only 1 new roll of toilet paper in each bathroom, again we were registered as a family of 12.None of these things were detrimental to our stay, just slight inconveniences. We would definitely stay again if we plan another trip to Tennessee.

  *This review was originally posted on Vrbo

• Short and sweet

  5/5

  It's was two night stay and at the end I wished I stay longer . Very refreshing and close to nature . I love the small creek behind the house and wishe

  *This review was originally posted on Vrbo

• Anniversary Gathering

  5/5

  We loved the location, all the kids had a great time playing in the creek, all the adults enjoyed playing each other in pool. Only complaint I could possibly think of is, at the time of booking, the listing said there was a pull out couch; however, when we arrived we realized there wasn’t. We were able to figure out sleeping for our large group in the house though. Overall it was an amazing experience and we plan to come back again in the future.

  *This review was originally posted on Vrbo