Condo w/ Pool & Grill Access ~ 4 Mi to Gatlinburg!

Reviews

• Not terrible

  3/5

  We arrived around 7pm to find our place uncleaned and with dirty linens and sheets still on the floor/bed. After talking with the owner, the cleaning service somehow had an error in their scheduling and never came. They sent someone out about an hour later to clean the bathrooms and provide us with basic toiletries, but they only did a partial cleaning and returned the next day due to the late time and my family of 4 (two toddlers) not being able to leave the property after 8pm. I ended up getting my cleaning fee refunded, which was nice of the owner.

  Outside of that, the condo overall was pretty nice. We really enjoyed the living room.

  Unfortunately, there are several complaints worth mentioning that weren't a huge deal to us, but could be for others. Those include the oven not working well, burning garlic bread 2 separate instances as well as cinnamon rolls, even experimenting with lower temps. The cookware is somewhat usable if you're desperate, I recommend bringing your own if you plan on cooking inside. The garbage disposal works poorly and the sink takes a while to drain if there's anything but 100% water draining. The shower is the smaller bathroom leaked the entire time we were there and was noticeable loud at night. We never used the bathroom and kept the door shut, tightening the handles made no change. The smaller bedroom had at least 20 ladybugs we counted crawling along the walls. Stinkbugs were found on the living room curtains. The windows look extremely dirty when the sunlight is shining on them. The shower head in the bigger bathroom needs replacing and is probably over 20yrs old.

  All of the beds, couch, and rocking chairs were clean and comfortable.

  Manager's Response:

  Homeowner's Response:
  "Hi Matt, thank you for sharing your experience with us. We sincerely apologize for the cleaning oversight upon your arrival, and we appreciate your patience while the cleaners worked to resolve the issue. We’re glad we could provide a refund for the cleaning fee. Please know we are actively addressing these concerns to ensure a better experience for future guests.
  Thank you again for your feedback."

• Very nice! Clean, comfy beds & location!

  4/5

  Very nice property, reasonably priced, great views and location and super nice accommodations. Only issue was figuring out the TV remotes! Lovely 2 bed, 2 bath condo.

  *This review was originally posted on Vrbo

• Nice from the out side

  2/5

  It wasn’t very clean a constant very annoying dripping shower head. Tried to get it fixed they came in told us they needed parts never saw them again. We had a dust pan but no broom. Asked about getting a broom, didn’t get one. Worst found a dead cockroach in the bed. The pool and hot tub was nice.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Joyce, we want all of our guests to have a comfortable and seamless stay, and we're sorry to hear about the issues you encountered. After speaking with the homeowner, they’d like to provide the following:
  -The missing broom has been replaced, and we apologize for the inconvenience.
  -The shower repair needed additional parts and required a plumber, which unfortunately couldn’t be addressed during your stay, but this has now been resolved.
  -The property is regularly exterminated, and while finding a dead cockroach is certainly unsettling, it was an isolated incident, and we’ll continue to ensure the home remains pest-free.
  We’re glad to hear you enjoyed the pool and hot tub, and we appreciate your patience during this time. Thank you for your valuable feedback, and we hope that future guests will have a much smoother experience.

• It was Ok!

  4/5

  I didn’t enjoy coming down the mountain when we left the condo. It is steep and very curvy. Also, you pay a cleaning fee and you have to be the one to clean it up. If not, they will charge you to doyour dishes or charge another $100

  *This review was originally posted on Vrbo

• Cleanliness

  4/5

  This could be a really nice unit if the owner would visit it to make some updates. First off it needs to be cleaned better. I was thankful I brought Lysol wipes. The bedding sheets had stains and the comforters were not clean. Kitchen drawers had old condiments in them which is pretty tacky. There were 2,gas grills but neither had a propane tank that was full. Overall we enjoyed our stay and it is a cute place just needs some attention especially to the cleanliness.

  *This review was originally posted on Vrbo