Condo w/ Pool & Grill Access ~ 4 Mi to Gatlinburg!

Reviews

• Nice from the out side

  2/5

  It wasn’t very clean a constant very annoying dripping shower head. Tried to get it fixed they came in told us they needed parts never saw them again. We had a dust pan but no broom. Asked about getting a broom, didn’t get one. Worst found a dead cockroach in the bed. The pool and hot tub was nice.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Joyce, we want all of our guests to have a comfortable and seamless stay, and we're sorry to hear about the issues you encountered. After speaking with the homeowner, they’d like to provide the following:
  -The missing broom has been replaced, and we apologize for the inconvenience.
  -The shower repair needed additional parts and required a plumber, which unfortunately couldn’t be addressed during your stay, but this has now been resolved.
  -The property is regularly exterminated, and while finding a dead cockroach is certainly unsettling, it was an isolated incident, and we’ll continue to ensure the home remains pest-free.
  We’re glad to hear you enjoyed the pool and hot tub, and we appreciate your patience during this time. Thank you for your valuable feedback, and we hope that future guests will have a much smoother experience.

• It was Ok!

  4/5

  I didn’t enjoy coming down the mountain when we left the condo. It is steep and very curvy. Also, you pay a cleaning fee and you have to be the one to clean it up. If not, they will charge you to doyour dishes or charge another $100

  *This review was originally posted on Vrbo

• Cleanliness

  4/5

  This could be a really nice unit if the owner would visit it to make some updates. First off it needs to be cleaned better. I was thankful I brought Lysol wipes. The bedding sheets had stains and the comforters were not clean. Kitchen drawers had old condiments in them which is pretty tacky. There were 2,gas grills but neither had a propane tank that was full. Overall we enjoyed our stay and it is a cute place just needs some attention especially to the cleanliness.

  *This review was originally posted on Vrbo

• Could have been better!

  3/5

  While the booking process and the check-in/check-out process were smooth, the condo itself was not up to expectations. For one, there was a cookie sheet full of grease that was left in the oven from the previous guests, the pots and pans were so small (I don't expect brand new pots/pans, but for petes sake, at least have a skillet that will hold enough food to feed at least 4-5 people). We had a message from presumably the owner stating that a new AC filter was being put in that afternoon, however, there was no filter for our entire stay. The TV was a joke (there was a binder that listed cable TV stations), but we could never figure out how to get the cable to work. We could hear sound, but no picture. I sent a message to the same number that advised us about the AC filter for guidance and never received a response. The condo looked as if it had not been swept before our arrival and there was a "size M" sticker on one of the bathroom sinks which leads me to believe that nothing was wiped down. The pool was nice, and the location of the condo was good.

  Manager's Response:

  Hi Amanda, we want our guests to have a seamless and enjoyable experience, and we apologize for the issues you encountered during your stay. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  -We’re sorry about the grease left in the oven and the inadequate cookware size. We will address this with our cleaning team and ensure the kitchen is better equipped for future guests.
  -The A/C filter was replaced the same day we informed you, and we apologize if this caused any inconvenience during your stay.
  -We regret that the condo did not meet your cleanliness expectations. We will discuss this with our cleaning team to ensure a more thorough job in the future.
  We’re glad you enjoyed the pool and the convenient location, and we appreciate your feedback as it helps us improve. We hope to have the opportunity to host you again soon!

• 5/5

  Amazing value, great location

  *This review was originally posted on Vrbo