'The Phoenix' Cabin w/ Hot Tub in Gatlinburg!

Reviews

• Thanksgiving Stay

  4/5

  As advertised and close to everything. We ran out of trash bags and dish soap but host responded quickly. My only real complaint was how hot it got in the master bedroom but was pretty chilly in the rest of the cabin. Overall was a good place to stay. A little pricey for what was offered but I kind of expected that over a holiday.

  *This review was originally posted on Vrbo

• Great cabin, could be cleaner

  4/5

  Great cabin, great location, just could’ve been cleaner. Only place that was noticeable was the floor. My 1 year old daughter crawled around for about 15 minutes when we got there and the tops of her feet were brown from the dirt on the floor. Also the remote/tv situation took a bit to figure out (and I’m more tech savvy) but we got it working. Thought we wouldn’t have cable for a bit. Overall, wonderful trip and well equipped cabin for a family!

  *This review was originally posted on Vrbo

• Would not book again

  2/5

  Would like to share directly with host if they want to contact me.

  *This review was originally posted on Vrbo

• Beautiful house

  5/5

  This beautiful house was very beautiful and very spacious. I recommend this house

  *This review was originally posted on Vrbo

• Trip to Gatlinburg

  2/5

  The cleanliness of the house was terrible. The dishes were dirty, beyond dusty and the floors looked like they had never been mopped. The house had plenty of tvs but none of the remotes worked. The downstairs bathroom was not clean. The location overall was great. Close to downtown. We will definitely be back to Gatlinburg, but will not stay in this house.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Taylor, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the cleaning crew, and they would like to reassure you that the home was thoroughly cleaned before your arrival, and they have photo documentation to support this. However, we understand that perceptions of cleanliness can vary, and we apologize if you felt otherwise.
  We wish that you had reached out to us during your stay so that we could have promptly addressed any issues or concerns you had. Our priority is always to ensure that our guests have a seamless and enjoyable experience, and we are here to assist you in any way we can.
  Thank you for taking the time to share your review with us.