'The Phoenix' Cabin w/ Hot Tub in Gatlinburg!

Reviews

• Phoenix

  4/5

  Cabin was clean upon check in. Only one role of toilet paper downstairs none upatairs. Comfortable and spacious. Not a lot of options for kitchenware for cooking at the cabin. Like no mixing bowls, the pans would stick etc. The hot tub temp.didnt qork appropriately but we a used it. The air co dictionary would not regulate ao we had to turn it off and on. The driveway is small amd hard to navigate but close to the main road and pool. Overall not a bad rental would rent again.

• 5/5

• 3/5

  Manager's Response:

  From the owner:
  "We're sorry to hear that your stay fell short of expectations. We always aim to provide a great experience and would welcome any additional details you’re willing to share so we can continue to improve."

• Cabin

  3/5

  Only a couple TVs worked, needs to be updated fire place falling apart, cheap hardwood floors are warped (water damage). Dishwasher worked part of the time, couldn’t adjust the temperature was quite cold most of the time. They did bring us a new grill (the one there was falling apart. Pictures on the website are not updated with the way the cabin looks. Cereal left in the arms of the chairs, inchworms everywhere and the hot tub had a funny smell like it wasn’t clean

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jennifer, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness and condition of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We’ve taken care of the old grill and brought in a replacement during your stay. We’re also updating listing photos and swapping out any worn or outdated decor so the home better reflects what guests can expect.
  - The smoke detector has been secured, and we’re inspecting the fireplace, flooring, and wall cutout to address any safety or maintenance issues.
  - We’re sorry about the missed cleaning details—we’ve addressed this with our team and will keep a closer eye moving forward. We’re also checking the dishwasher and hot tub to make sure both are functioning properly and staying guest-ready.
  - Each TV and remote is tested before arrival, but we’ll recheck everything based on your note to make sure nothing was overlooked. We’re also sealing gaps around doors and windows to help prevent inchworms from getting inside.
  Thanks again for your thoughtful feedback, as it helps us continue improving the guest experience!

• 4/5