Chalet Village Upper Alpine Condo w/ Pool Access!

Reviews

• Has potential, but needs serious attention

  2/5

  This has so much potential to be a great stay, but seriously fell short for us.

  We had several concerns during our stay:

  1. Master bath mold on the ceiling of the shower

  2. Exposed nails from a loose piece of trim in the hallway (this was a concern because we have small children)

  3. Old, dry food stuck to the mattress of the sleeper sofa, which very obviously hasn't been cleaned

  4. Large stains on bedding of the sleeper sofa

  5. Large stains on the pack n play mattress. Thankfully we brought our own sheet for this, as there was no sheet for this and I wouldn't let a child sleep directly on the mattress given the stains.

  6. We were unsure if the spare bedding was clean, as it was balled up and shoved in the living room closet and master bedroom closet. Nothing was folded so we didn't know if it was old bedding or if it was clean.

  The instructions say to contact the guest host for issues, so we did. Originally we received a quick response and were brought new, clean bedding which was nice. We were told maintenance would fix the exposed nails which never happened during our entire week long stay. I reached out a second time to both guest hosts with another question and didn't get a response for 2 days, which is unfortunate.

  Like I said, if the above could be addressed this place has potential. The decor was cute and cabin-ey. Great kitchen. Extremely comfortable beds. Location was great as long as you're okay with driving up the mountain (we didn't mind at all). Great pool.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner:
  Thank you for taking the time to share your detailed feedback. I appreciate your kind words about the decor, kitchen, beds, and location, and I'm glad to hear that these aspects of the property met your expectations. However, I sincerely regret that your stay fell short in other areas.
  -Mold is something we take very seriously, and we've already scheduled a deep cleaning and inspection to ensure this is fully addressed. Additionally, we're implementing more rigorous checks with our cleaning team to prevent this from happening in the future.
  -Our maintenance team has been notified to prioritize the repair of the exposed nails from the trim.
  -We apologize for the cleanliness issues you encountered. Old food, stains on the sleeper sofa and pack n play mattress, and disorganized spare bedding are not up to our standards. We have addressed these concerns by replacing the affected items, improving our cleaning protocols, and ensuring that all linens are inspected and properly organized. Our goal is to provide a hygienic and comfortable environment for all guests, and we are committed to preventing such issues in the future.
  
  I truly appreciate your constructive feedback, as it helps us to improve the experience for future guests.

• Great Condo

  5/5

  The condo was very clean and homey. Our boys loved the kid pool with the fountain. We got to see a few bears on our first night there.

• I love it

  5/5

  The condo was very nice and quiet I hate riding up the mountains but it was worth it

  *This review was originally posted on Vrbo

• Jeannette

  5/5

  This is a great location. The condo had enough space for our needs.

  *This review was originally posted on Vrbo

• Great place to stay

  5/5

  My whole family enjoyed a lot there… the condo was very pretty, quiet, safe…. The view was fantastic… the weather great.. we’re so close to Gatlinburg down town… the property is strategic point…. Very clean, comfortable and we could cook whatever we wanted… I would like to come back soon to go again to Great Smoky Mountain National Park

  *This review was originally posted on Vrbo