Rustic Gatlinburg Chalet w/ Hot Tub: 2 Mi to Town

Reviews

• Perfect time

  5/5

  Stayed for my mother’s 75th birthday celebration. There was 5 adults and we had more than enough room for everyone to enjoy their time.

  *This review was originally posted on Vrbo

• Mountain cabin

  5/5

  Great views and fun family time! Very nice cabin. Convenient store was very close but expensive. It was great seeing sunrise over the Smokey mountains!

• 2/5

  The bed sheets were dirty it looks like blood which is disgusting by the way and at night there was a rat in the living room, the whole house smells like dog

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Imalaica, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - The condition of the sheets, as mentioned in your review, is unacceptable to us. The comfort and satisfaction of our guests are of utmost importance! We wish you had let us know if there were any issues so we could've resolved them immediately.
  - We have monthly pest control treatments, and the pest control company is on call when issues arise. While we've never had any problems with rats, we wish you had contacted us about this to resolve it promptly.
  - The chalet is cleaned thoroughly before each guest arrives. If there had been any sort of noticeable odor, we would have taken immediate action to address it.
  - Additionally, we understand that there were many more guests than the maximum occupancy allowed during your stay, which may have impacted your overall experience. Our policies and house rules are in place to help our guests enjoy the best stay possible.
  Thank you for your review. We wish you the best on your future travels.

• Steep driveway

  3/5

  The property was just okay. Our kids enjoyed the air hockey table so that was nice to have. The drive way is just so steep we were afraid to leave in the rain. Once you arrive at the top there is hardly any room to turn around. The listing says there is room for two vehicles but that would be extremely tight. Additionally, the front doors were double doors and were not hung plumb with small gaps at the top of one side and the bottom of the other. We felt like it was not super safe. In conclusion we only stayed two nights and that was enough. I wouldn’t book again solely bc of the driveway.

  *This review was originally posted on Vrbo

• Great Getaway!

  5/5

  Property very well maintained, great location!