'Greenbrier Lodge' ~ 1 Mi to Smoky Mtn Nat’l Park

Reviews

• Terrible Experience

  1/5

  The cabin had not been cleaned when we arrived. We contacted the owners who told us “to go have dinner” while they contacted the housekeepers. We waited

  1 and half hours for them to arrive, and they never did. We had to scramble to find a hotel which was not easy because it was Fall Break for many school kids. I have nothing good to say about the cabin or the owners who became very unprofessional by the end of our conversations.

  Manager's Response:

  Hi Pam, thanks for letting us know about your stay. We followed up with the homeowner after reading your feedback, and they would like to share the following: We extend our sincere apologies for any inconvenience caused by the home not meeting your expectations upon arrival. Rest assured, we are taking immediate steps to rectify these issues to prevent similar experiences for future guests. We are actively working with our cleaning team to ensure thorough attention to these areas in all forthcoming stays. Your valuable input serves as a catalyst for improvement, and we are committed to enhancing our services to consistently deliver exceptional 5-star experiences.

• Very disappointed

  1/5

  Would not recommend this place to anyone! We were charged a two hundred dollar cleaning fee but there was definitely no cleaning or maintenance inside or outside of this place. We found mouse turds in almost every drawer of the kitchen cabinets, the A/C was not working properly. We set the thermostat on 68 but it get up to almost 80 degrees during the day and would never get below 71 degrees turned the ceiling fan on and threw dust and cobwebs everywhere. Windows were dirty! Definitely not 200 dollars worth of cleaning here. Not happy with this place or Evolve!

  Manager's Response:

  Hi Jeff, our owners and Evolve deeply value your experience and if something is not right, we will work diligently to make it right!
  - Every stay should be Clean, Safe, Guest Ready, and As Advertised - this is what makes up our Rest Easy Promise!
  -Our homeowners do use a cleaning service to have the home professionally cleaned before each guest's arrival.
  - We wish you had reached out to the Guest Contact during your stay if there were any issues you needed to have addressed.
  - The Guest Contact would have done everything they could to resolve your concerns immediately so that you could enjoy the home.
  -While we do regret that this vacation home was not up to your expectations, we are happy to share that no issues were reported by the guests who stayed the following weekend.
  - We strive to provide an enjoyable stay for each guest. Thank you for taking the time to provide feedback on your stay so we can continue to enhance the guest experience!

• Cabin

  3/5

  The area was nice, cabin needs more outside lighting and the cabin had lots of mice and mice droppings everywhere. Place was not that clean, no extra towels and hot tub did not work. We saw bears they came right up on the front porch

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Brenda, thank you for taking the time to share your review. We greatly appreciate your feedback, and we would like to share some insights from the homeowner:
  -"The lighting arrangements in the property are fully functional, and the hot tub area is adequately illuminated for guest comfort.
  -Given the property's location within a wooded area, it's important to note that if doors are left open, there is a possibility of mice entering. We routinely implement fumigation procedures to address this concern.
  -Regarding the hot tub, we assure you that it is operational. Guests can activate it with a simple push-to-start mechanism, allowing it to warm up.
  -It's worth mentioning that the property is situated in proximity to a national park, which may result in occasional wildlife encounters, including bears. We appreciate your understanding of the unique natural surroundings.
  Your feedback is greatly appreciated and helps us maintain a high-quality guest experience."

• Needs a Little TLC

  2/5

  Well. We had an unwanted guest the first night that ate my loaf of bread. We had to go get a couple mouse traps and ended up catching a fat mouse the next day. We loved the location of the cabin and the hot tub was up and working but the cabin does need some work. There were holes in the floor and walls and the outside lights, except for porch, were not in working order. We were warned about a bear in area and it would have been beneficial when we took our dogs out to have some light to see the area around us. Our last full day there we had to go buy, of all things, toilet paper because there was no extra anywhere in the cabin. This cabin has a lot of potential it just needs a little TLC to make it a more enjoyable experience.

• Relaxing

  4/5

  This cabin was in a great location, with a grocery store just down the hill for all our snacking needs. Peaceful mornings were spent on the porch facing the mountains drinking our coffee.

  *This review was originally posted on Vrbo