Unique Gatlinburg Cabin: Decks, Hot Tub, Fire Pit

Reviews

• Disappointed

  2/5

  Our main disappointment was with the accuracy of the listing. It states there is working internet, which we found the cables were cut to the internet and it did not work which made none of the TVs work either. We found an unplugged weekend to be nice, however, this was not accurate info. We tried reaching out to the service desk and proper contact multiple times and got no answer after leaving messages. It also states there is a clean hot tub to enjoy, hot tub was not hooked up properly and it was extremely dirty inside of it. There’s also no air circulation in the house (ceiling fans or bathroom fans), there wasn’t any dish soap provided since there wasn’t a dishwasher and no trash bags (this was just a minor inconvenience, nothing too big bc we bought some). The spiral staircase the last two stairs are duct taped, I assume something happened to them at some point and that was a way to fix them fast but doesn’t feel like proper safety. Overall we made the best of our trip and enjoyed it with our friends. I do wish the listing was more accurate and I will not be renting this property again unfortunately. I hope they revamp this property for future guests!

  *This review was originally posted on Vrbo

• Amazing house in the woods

  5/5

  We loved our stay!! We had family come in internationally so we wanted an amazing vacation in a big house and it’s exactly what we got!! The house has 2 floors and is very spacious. Plenty of towels for the house and hot tub. The kids had a blast playing with the different games. We even had a bear come really close and go inside our car. An unforgettable holiday!! Thank you

  *This review was originally posted on Vrbo

• Girls getaway

  4/5

  the cabin was very roomy. We had issues with the TV's working. Someone came out the following morning and was able to get 1 of the 3 working.

  Leaves were horrible on the deck. Beautiful view and YES we had a bear visit our property.

  *This review was originally posted on Vrbo

• 5/5

• Everything was still dirty when we arrived

  3/5

  It had not been cleaned so I called & was told the cleaners would be there by 5:30. They showed up at 6:30 making us miss our reservation at a restaurant. The place as well smells of mold or musty smelling even after the cleaning. Nobody reached out to us to apologize or anything about our missing our reservation or to say sorry it wasn’t clean.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Mandy, we want our guests to arrive at a vacation home that’s 100% ready for their stay, so we’re truly sorry that this wasn’t your experience. After reviewing your feedback with the homeowner, they wanted to share the following:
  - The delay in cleaning was due to issues with a previous management company. We have since hired a new team that has already completed a deep clean, sanitization, and organization of the cabin.
  - The new cleaning company has replaced any worn items and is committed to maintaining high standards for all future guests.
  We understand how frustrating it must have been to miss your dinner reservation, and we regret the impact this had on your plans. Thank you for sharing your experience so we can continue to improve. We’re confident that future guests will enjoy a well-prepared, welcoming space with reliable service.