Caryville Home w/ Dock, Steps to Norris Lake!

Reviews

• Great stay, ridiculous fees!

  3/5

  Great stay, ridiculous fees!

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi David, thank you for your feedback! We're delighted to hear that you had a great stay. Vrbo strives to be transparent at every stage of the booking process, ensuring that all rates and fees are clearly broken down for travelers before they confirm their reservations.
  Please note that the homeowners don't determine the fees; they are set by the booking platform.

• Sitting parents

  5/5

  The house was very clean quiet and comfortable

  *This review was originally posted on Vrbo

• Great place and location

  5/5

  Smooth check-in and great location to the lake.

  *This review was originally posted on Vrbo

• Had potential but fell short

  1/5

  We had high hopes for this house but cleanliness and the management company ruined it.

  PROS: the beds were very comfortable, AC kept up with 90° temps, the decks for my kids to play, the dock was very nice.

  CONS: 2 used condoms found under a dresser when I love it away from the wall to plug my child’s baby monitor in. Management told me “the don’t move heavy furniture to clean” but I’m 5’7”, 140lbs and moved it on my own to plug the cord in. Grill also caught on fire because it was disgustingly filthy with grease buildup and I had to use the fire extinguisher to put it out. After I reported the fire to Evolve, I was questioned if I turned it on correctly and who I spoke to on the phone said to me “what did I expect, a new grill at every VRBO I rent?” HOW RUDE. I said “no, I just expect my family to be safe at your property.” I have pictures of everything and do not believe anything Evolve writes in response to this review defending their actions. The property manager asked how he could make it right and I said 50% refund for total cost of the trip. He said he would have to ask someone higher up and get back to me. It’s been a week and I’m clearly not getting any money back so I have a responsibility to report this horrible management to other potential renters of this property!

  The location was wonderful- house was great size-wise and whatnot, but Evolve made it a zero-star rating.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Kara, The homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following:
  - The walk to the water is clearly laid out in our listing photos and referenced in our welcome book. However, for guests with mobility concerns, there is an option to drive and park within 15 feet of our private dock on the water.
  - The property had its carpets cleaned, including moving furniture, two weeks before your stay. After your 9:30 PM report, we promptly sent a cleaner who arrived within 75 minutes. A member of your party mentioned that the children had opened and hidden the condoms, which were likely from your group as they were not present after the last cleaning.
  - We apologize for the inconvenience of the light bulb issue. Our cleaner replaced the bulb as soon as we were notified.
  - The grill is brand new and inspected after each guest's stay. For safety, please supervise the grill while in use, as your absence triggered the neighbors' fire alarm. A grill brush is provided for additional cleaning if needed. Additionally, a new grill was delivered early the next morning for your convenience.
  
  Thank you for your insight, and please know that we strive to provide the best possible stay for our guests and take all feedback seriously to improve our services.

• Great location, family friendly

  5/5

  Our family enjoyed our time at the lake. The dock was accessible by foot or by car for those that needed a lift down. Great for fishing a swimming. Close to the marina(s). Fully stocked with all your vacation and kitchen needs.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the Owner: "We appreciate your stay and we are glad you had a great time. We welcome you back anytime."