Rapid City Vacation Home w/ Wraparound Deck!

Reviews

• Would Not Recommend

  1/5

  Booked house for 4 nights. 4 adults 40 and over. Noticed a strong urine smell in downstairs bedroom. Spent one night in downstairs bed, stripped sheets off and discovered the mattress was the source of the stench. I contacted the owner, who showed up promptly. We discussed a new mattress being purchased and we would help him unload it. He also admitted that the previous guests had 4 kids and one of them had an "accident" in that bed. 30 mins later the owner returns and states that he is not going to replace the mattress, but have it cleaned, instead. We were to receive one free night to compensate. I refuse to sleep on a mattress that has been urinated on, regardless of how it has been "cleaned." This is both unsanitary and disgusting. We left that morning after staying for 1 night. Our attempts to have 3 nights refunded instead of just one were turned down. This is not how I would treat guests who have paid to stay in my home. What a horrible experience. Starting to think there are no good people left. Would not recommend this home to anyone. It is overpriced for what it is. Inside was ok, garage was a mess, outside not well cared for. There was a small tree growing through the front porch and everything is overgrown.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Brittany, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  - We strive to provide our guests with a great experience during their stay, so we were disappointed to hear your feedback and want to take a moment to address your comments.
  - As soon as we were made aware of your concerns, we promptly responded and sent our cleaning service lead back to the home. While you were present, using a blacklight, she confirmed no lingering urine on the mattress or bedding. It is also important to note that the bed has a waterproof mattress cover and can confirm the mattress was not soiled by the previous guest.
  With no detectable odor or soiling, purchasing a new mattress seemed unjustified. As a compromise, we offered sanitizing treatment and credit 1 night. Alternative beds were available in the home if you did not want to use that specific room. Unfortunately, you made the decision to end your stay unless a new mattress was provided. Multiple guests have stayed in the home since your departure and no issues of an odor have been reported.
  - We strive to quickly resolve any problems to guests' satisfaction. However, no evidence supported fully replacing the mattress in this case. We attempted to address your concerns reasonably and regret we could not reach a mutually agreeable resolution.

• Great vacation rental

  4/5

  Nice spot for the family hub on our visit to the Black Hills

  *This review was originally posted on Vrbo

• Great property!

  5/5

  We had a wonderful stay. The house was clean and well prepared for our arrival. Use of the garage was very appreciated as it rained most days. Kirk was available and easy to communicate with. Highly recommend!

• Nice stay Nice owner

  5/5

  Good location south of Rapid City, right off the Highway. Plenty of land on the property, owner is a rancher, very nice and lives close. Wonderful view of rolling hills with sunrise out the back window

• Birthday

  5/5

  Very nice and great location to everything in the Black Hills.

  *This review was originally posted on Vrbo