Summerville Family Home ~ 20 Mi to Charleston

Reviews

• Wedding Time

  4/5

  My Granddaughter's wedding was on Saturday in Summerville and 13 members of my family stayed at the house.

  *This review was originally posted on Vrbo

• All the conveniences of home

  5/5

  Wonderful home! Perfect size for our family. We were visiting the area for a wedding at Middleton Place. It was a great location. Bathrooms are up to date. Kitchen is large and modern. Had a small issue, but the owner was quick to respond and was friendly. Loved the adjacent pond. Easy check in and check out instructions.

  *This review was originally posted on Vrbo

• Unfortunately disappointing

  1/5

  As a very common Airbnb client, I saw this home I thought it was perfect for our family trip! Unfortunately it did not end that way. When arrived we were greeted with a

  Loud beeping noise coming from a carbon monoxide monitor. the home was not

  Cleaned prior, two beds had been broken & apparently no one had noticed? Not even the “cleaning crew”. We ended staying there for a night on the beds we were able to use, even if it wasn’t ideal since we arrived very late at night & didn’t foresee this happening. We ended up having to book another home through Airbnb & our refund did not cover all of our next day stay, in fact we ended up having to pay for more than original stay. I would definitely be booking through Airbnb rather than evolve. First time experience but definitely not a good one. This home is good, just really needs a good upkeep & actual home owners that pick up the phone or at least try to return your call to fix the issue, unfortunately they did not. they were unresponsive through the whole process.

  Manager's Response:

  Hi Noemi, we’re sorry your stay did not meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  -My sincere apologies that the guest encountered this issue. We were unaware of the problem, but upon closer inspection, we discovered a few loose screws on one bed, which we have since tightened. It also appears that the frame on the other bed was damaged by a previous guest, though our cleaners did not notice at the time.
  
  -Unfortunately, we were out of town during this period and did not receive a call about these concerns, so we were not aware and did not have the opportunity to address them promptly. Rest assured, these issues have now been fully resolved. Our cleaning team usually does an exceptional job, and we regret that this did not meet your expectations on this occasion.
  
  Thank you for your review. We're committed to providing the best experience for every guest and look forward to welcoming more satisfied guests, as seen in our previous and recent reviews.

• All the conveniences of home

  5/5

  Wonderful home! Perfect size for our family. We were visiting the area for a wedding at Middleton Place. It was a great location. Bathrooms are up to date. Kitchen is large and modern. Had a small issue, but the owner was quick to respond and was friendly. Loved the adjacent pond. Easy check in and check out instructions.

• Beautiful home, large rooms

  4/5

  Home is decorated tastefully and rooms are large. Parking accommodations for 4 vehicles was helpful. There were some concerns around cleanliness. Floors looked good but gritty was if last guests brought in sand and floors were not thoroughly clean. Outside trash was full so our single bag had to be staged on top of can.Reported to host, who offered surprise but no solutions. We really enjoyed our stay and the little issues did nothing t detract.

  *This review was originally posted on Vrbo