Nautical Hilton Head Resort Condo - Walk to Beach!

Reviews

• Condo description misleading

  2/5

  We were disappointed in our stay at the Hilton Head Resort. The description of the condo seems to employ marketing speak that is misleading but can be argued by the writer to be accurate. For instance, beach access. In our experience, beach access means you walk out the main gate or door straight to the beach. It does not mean that the beach is a half to three-quarters of a mile away. When the description says that a "washer" is available, the assumption is that it is in the condo. It is not a laundry you pay for on the other side of the building. In addition, the condo appeared not to have been deep cleaned in sometime. There was a lot of dust; the master bathtub had a lot of dirt around it and the mat inside the tub. Also, we were unable to use the TV in the living room because we couldn't get it to work. The directions attached to the TV, even when the wifi was working, didn't work and appeared to be incomplete at best. We will not be back for sure.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Melinda, The homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following:
  - Thank you for choosing our Hilton Head, South Carolina condominium, and for your review. We regret your experience didn't meet expectations and appreciate your feedback.
  - We apologize for any inconvenience with the Wi-Fi and TV connectivity. Our team promptly responded, confirming no internet outage. It was discovered that the Wi-Fi password was not entered correctly, despite being provided in the unit and via text. We understand technical issues can be frustrating and apologize for any inconvenience caused.
  - The cleaners take pride in making sure that the condominium is cleaned upon your arrival. If you had concerns about the cleanliness, bringing it to our attention would have helped resolve the issue.
  - In response to your feedback about the marketing and description of the condo, we appreciate your insights and will certainly consider them. We rely on Evolve for the marketing materials, but we understand that clarity is essential for our guests. We will review the descriptions and make any necessary amendments to ensure that future guests have accurate expectations.
  
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Great experience!

  5/5

  We stayed for a long weekend and really enjoyed ourselves! The condo was clean and had everything we needed (even some board games). The short walk to the beach was nice and we saw 2 alligators! The only downside of our stay was that the hot tub was closed the entire last day we were there. I would definitely recommend this place to anyone with a family!

  *This review was originally posted on Vrbo

• Great Stay

  5/5

  We had a great time at this condo! Since the weather was a little cool, it was nice to have all the amenities right there on the ground floor to take advantage of.

  *This review was originally posted on Vrbo

• Nice

  5/5

  Love Hilton Head Resort!

  *This review was originally posted on Vrbo

• Great experience

  5/5

  We really enjoyed our stay, and the condo was very cute! Loved the pool options and the proximity to the beach.

  *This review was originally posted on Vrbo