Palmetto Dunes Villa w/ Deck & Lagoon Views!

Reviews

• HHI Party of 8 - 5 nights

  3/5

  PROS:

  -Location-LOVE Palmetto Dunes community and all that it offers. (Pool, beach, pickleball, general store)

  -Comfortable living room with plenty of seating.

  -Dune Buggy services.

  -Rental unit felt clean.

  -Beds were pretty comfortable.

  CONS:

  -Issue upon check-in.

  -A/C went out, as well as hot water.

  -It seems that wiring could use some updating-some switches & outlets didn’t work.

  -Trundle bed wouldn’t pull out.

  -Primary bedroom fan wouldn’t turn on, deck light wasn’t working.

  -Could use some baking pans & the outside grill could use some work.

  I will say Carlos was VERY fast to respond to our issues and had them resolved as quickly as possible.

  Queens Grant is an older community. If returning to HHI I would explore other rental options in Palmetto Dunes, but I would also consider staying here again.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Paula, we want our guests to have a seamless and comfortable stay, so we appreciate your detailed feedback. We followed up with the homeowner after reading your review, and they wanted to share the following:
  
  -The A/C and hot water issues were addressed and resolved within two hours of being notified. We appreciate your understanding of the time it took to get a contractor on site.
  -The kitchen supplies, trundle bed, fan in the primary bedroom and the deck light will all be inspected and repaired as necessary.
  
  Thank you for bringing these issues to our attention and for your kind words about Carlos's quick response. We appreciate your feedback so we can continue to improve and help this homeowner provide guests with the 5-star service they are known for. We hope to host you again soon!

• Girls trip

  5/5

  We brought our teenage/young adult girls here for a couple of days. The community was wonderful and we felt very safe allowing them to discover things on their own. The property was beautiful and had everything we had hoped for. The master bedroom had a VERY comfortable bed, the living room had plenty of comfortable sitting options and the condo was very well stocked. We had a wonderful stay and would recommend this property.

  *This review was originally posted on Vrbo

• Girls trip

  5/5

  We brought our teenage/young adult girls here for a couple of days. The community was wonderful and we felt very safe allowing them to discover things on their own. The property was beautiful and had everything we had hoped for. The master bedroom had a VERY comfortable bed, the living room had plenty of comfortable sitting options and the condo was very well stocked. We had a wonderful stay and would recommend this property.

• Family of 5

  5/5

  We had a wonderful stay here with our family of 5 adults. Great location and easy access to the beach with parking at the palmetto dunes beach house as well as the Disney beach house. We would stay here again

• Some good, some bad

  3/5

  On the positive side, the living space was comfortable and clean. The deck was good for late breakfasts and in the afternoon. We enjoyed the wildlife.

  On the negative side, there were electrical issues including a missing bulb, multiple outlets not working and a missing cover plate. The light on the microwave to illuminate the stove top did not work. One of the rods for the vertical blinds was missing and there were small tears in the bed covering in the secondary bedroom. When we arrived, one of the dining room chairs was broken.

  Manager's Response:

  Homeowner's Response:
  "Hi Claudia, Thank you for sharing your concerns about your recent stay in Hilton Head. I appreciate your feedback and would like to address the issues you mentioned.
  It's unfortunate that some bulbs went out during your stay; it can happen unexpectedly, and we don't always have control over it. Rest assured, they will be replaced promptly. We will also inspect the bedding for any tears and replace any that are found. Additionally, the outlet and vertical blinds will be thoroughly inspected to ensure they are in good working order.
  Thank you for choosing to stay at our unit. For any future visits, please don't hesitate to report any concerns while you're still there so we can address them immediately and enhance your experience."