Hilton Head Family Condo w/ Community Pool & Bikes

Reviews

• Not impressed

  1/5

  Well we went for a long weekend. The property was nowhere near as described. It is very dingy and old. We tried to find an iron and there was none, I called and they said that it was illegal to have an iron in the unit. The walk to the beach is pretty far. The pool looked beautiful however it was so cold NO ONE could swim in it. Had I have known this I would’ve not paid the extra for a room with a pool. The room had a horrible odor to it, possibly mold or mildew not really sure. They were doing something to the one set of stairs and there were workers there at 7:30 in the morning, banging and pounding and sawing ,so much for sleeping in.. The Wi-Fi was very ornery to connect to, and both TVs would randomly just shut off for no reason in the middle of a show. We’ve been to Hilton head 3x and this was by far the worst! The other properties were beautiful. The bunkbeds were extremely small like camper size and the bed in the main bedroom which was only a full, you sank to the floor when you laid down. The front door did not close properly when you tried to leave in the bathroom door on one side would not lock.So thankful we had beautiful weather because if we wouldn’t had to stay in there very long, it would’ve been a lot worse. I booked this from VRBO and I was very disappointed from the service from them. There was not a washer and dryer there it was clear down the other end of the building and it was $3 to dry one time. Extremely irritating there was no ice machine anywhere

  *This review was originally posted on Vrbo

• The Perfect Getaway Experience

  5/5

  Perfect beach location.

  Exceptional amenities.

  Staff in all areas kind, friendly and helpful.

  Properly well maintained and pristine.

  Properly host very interactive at providing answers to any questions or concerns.

  Overall wonderful experience!

  P

  *This review was originally posted on Vrbo

• Extra Hilton Head

  2/5

  Nice area with pool and beach, bed and couch poor. Could not figure out Rocu. Finally got volume. Would not stay in this condo again.

  *This review was originally posted on Vrbo

  Manager's Response:

  Homeowner's Response:
  "Hi Kathleen, thank you for sharing your feedback. We're glad you enjoyed the area, pool, and beach, but we apologize for the issues you experienced with the bed, couch, and Roku. We'll make sure to inspect the furniture to ensure future guests are more comfortable, and we'll look into making the Roku system easier to use. Your feedback helps us improve, and we appreciate you bringing this to our attention."

• Guest

  3/5

  Mattress was very uncomfortable and the was was not very comfortable. Everything else was fine.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Mildred, we’re sorry to hear that the mattress and bed didn’t meet your expectations. After sharing your feedback with the homeowner, they’d like to provide the following:
  -The current mattress will be replaced to ensure future guests have a more comfortable experience.
  -The bed will be updated to improve overall comfort.
  Thanks for taking the time to leave your review! We appreciate your feedback and look forward to providing an even better stay for future guests.

• Unit needs updating

  4/5

  I have worked in construction for over 30 years and there were no GFI outlets in the kitchen or bath as required by current building code. This really should be addressed!

  *This review was originally posted on Vrbo