Lovely Lake Hartwell Retreat: Dock, Deck & Grill!

Reviews

• Beautiful Place, Needs Deeper Clean

  4/5

  My family and I stayed here for the Clemson game. The home is beautiful and exactly what we were looking for, but there are a few things that need to be addressed. My family arrived to the home and the code to enter was not working. Management gave us a different code but the handle was locked as well. A key was needed; after an hour, management was able to get my family into the home. Then there were cleaning issues. There was toothpaste residue in the sinks; tissues, bottles, cups, and cans in some bedrooms form previous guests. Crumbs were also left under the dining room table. As we were leaving we stripped the beds to find stained pillows and linens. Some rooms are fine, but others need to get new pillows and linens. Other than these things we had a great stay and was impressed by the home.

  *This review was originally posted on Vrbo

• Very Mislead

  1/5

  We booked this house primarily for the lake access. However upon arrival, the dock was completely beached with grass growing beneath it. We had our boat with us expecting to utilize the dock, so this was a major inconvenience. We understand that the water level is out of the tenants control, however we wish we were aware of this before arrival.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi MC, the right vacation home is everything, and we’re disappointed to hear that the water level didn’t meet your expectations. We followed up with the homeowner after reading your feedback, and they’d like to share the following:
  - Unfortunately, the lake's water levels are beyond our control, but we understand how this affected your plans.
  - Lake water levels are posted throughout the community, which we encourage guests to review as part of their vacation planning.
  - We’ll be adding a note to the listing to make water level variability clearer for future guests.
  We do all we can to provide an excellent experience and we look forward to hosting many satisfied guests.

• Problems air conditioning

  2/5

  When we arrived the temperature was 77 downstairs and the thermostat upstairs was off and locked. I called and was told the owner said the loft would be cooled by the unit downstairs. We found this not to be true; the temperature in the loft got up to 84 in the afternoons therefore this area was unusable for sleeping. After multiple message I was informed twice that the owner would call me, but he never did. The termostat down stairs continued to reset to 75 each day while we were out on the lake. I do not recommend renting this cabin during the summer.

  *This review was originally posted on Vrbo

• FAMILY STAY

  3/5

  THE COMPANY THAT OVERSEEN THE PROPERTY WAS OUTSTANDING IN RESPONCE AND ISSUUES WE HAD .BUT THE OWNER WAS OUT OF TAON AND WOULD NOT REAPOND TO THE COMPANY OVERSEEING THE PROPERTY FOPR HIM THE TRYED CONTACK OWNER SEVERTIMES FOR US WITH ISSUES FINALLY LAST DAY AROUND MIDNITE HE RESPONDED .HOUSE WAS VERY QUIET AND WOULD HAVE BEEN VERY PLEASANT IF NOT FOR SOME ISSUES .

  *This review was originally posted on Vrbo

• NOT AS DESCRIBED

  3/5

  The photos on the websites are not updated, the room in the attic is completely different from the one in the photo, there are no closets, a TV under the bed, the coffee maker does not exist, the website does not say anything about it to the spring that crosses above the rocky road, I recommend traveling in high cars, mattresses with unpleasant stains, the cabin needs maintenance, thank you.

  *This review was originally posted on Vrbo