Cross Hill Lake House Rental w/ Panoramic Views

Reviews

• BEAUTIFUL LAKE HOUSE

  5/5

  WE HAD A WONDERFUL STAY, LEN WAS SO ACCOMODATING. THE HOUSE AND PROPERTY WERE WONDERFUL, ENJOYED THE DOCK AREA AND WAS SO PEACEFUL. WE RENTED A BOAT FOR 2 DAYS, OTHERWISE WE NEVER LEFT THE HOUSE. WE REALLY ENJOYED IT, WOULD LIKE TO COME BACK SOON!!

  Positive:

  Negative:

  *This review was originally posted on Vrbo

• BEAUTIFUL LAKE HOME

  5/5

  We loved this home! We enjoyed the dock, the lake and everything it offered! It was well equipped, great views, perfect getaway for us!

• Great Stay!!

  5/5

• ON the lake (wow!) but covered dock NOT provided

  3/5

  Great location on the lake. Fun to watch all the boating traffic and enjoyed the water access ourselves. However, it is clear in the pictures and the listing that a covered dock is included with this property, (even says so in the TITLE of the listing) but the lift was broken in the up position, so we couldn't use it AND the owner said the slip is NOT included with the house ever, because usually their boat is in it. I asked for a partial refund, because this was the number one reason I chose this house. In fact, I said so in my initial booking/reservation message but was not informed at that point. So we used the exposed and uncovered finger pier, and no attempt whatsoever to offer any compensation for the inconvenience was made. Evolve totally ignored my inquiries after verifying that the dock was supposed to be included. I wasn't looking for a full refund, just a gesture would have been appreciated. So, we did our best to muscle the cover on and off to protect from the thunderstorms and torrential rain. If you have a boat, you know how much this detracts from the vacation experience. The kitchen and floors were pretty dirty also, but the home really is super cute and reasonably well-equipped. We LOVED the screened porch and had a great time on Lake Greenwood in spite of the dock and cleanliness issues.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Julie, thank you sincerely for taking the time to share your experiences from your recent stay. We truly regret that your trip had its share of issues, and we extend our apologies for any discomfort you faced. Your feedback prompted us to reach out to the homeowner, and they wanted to address your concerns directly. Here's what they had to share: "You are right, and we appreciate your astute observation. The listing did not accurately reflect the details you encountered, and for that, we deeply apologize. There was a discrepancy in the way the information was presented, which led to a misunderstanding regarding the boat dock and the availability of the electric boat slip. While we currently do not have a powered boat lift, we do offer boat docking. In light of your feedback, we are taking proactive steps to rectify this matter. We aim to ensure clarity for all future guests, so they have an accurate understanding of the amenities available to them. We're committed to updating our listing to ensure that no guest is left in any doubt about the offerings. Once again, we apologize for any confusion and inconvenience you faced during your stay. Your feedback is pivotal in helping us improve, and we thank you for bringing these matters to our attention."

• Memorial Day

  5/5

  House was great.