Loiza Condo w/ Rooftop Patio - Walk to Beach!

Reviews

• Relaxing

  5/5

  Beautiful condo. Very nice pool area. Not to crowded. Beach beautiful. I loved the shade trees and taking long walks. Quiet area. Good parking.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Thank you, Kelly, for your feedback. I am glad it was relaxing for your party."

• Near the beach, BUGS, and not an ideal choice for family vacation

  2/5

  This is our first trip to San Juan and we did not know the island well. We picked this rental because it’s near the beach and positive reviews from the past guest. Our experience however was not very good. The positives of this place are: near the beach，has community swim pools and in a gated community. Here are some issues we encountered during our visit: we received conflicting instructions from VRBO, Evolve, and the owner. With phishing scam so common now days, I prefer everything is handled through VRBO. On the day of arrival, we could not get through the gate by dialing the number supplied by the owner and had to tail another car into the complex. The owner use “WhatsApp” and we were not able to communicate until I downloaded the app. The automatic lock on front door did not work and we had to take out the battery and use the manual key box. The electronic lock will not lock the door but will unlock it and leave the unit unprotected. The hot water will shot off every 5-10min and we had to flip the circuit break each time. This unit also going through renovation and did not look the same as advertised. The AC control in the unit is also super annoying and will shut off if the bed room door is open. I understand the window control, but the door control is super annoying. There is also bitting bugs in the unit and we all suffered many bits on our legs and arms. This place is also pretty far from good restaurants (40 min from San Juan by car).

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Guangda, we’re glad to hear that you enjoyed the private beach and gated community! We want our guests to rest easy when they stay with us, and we apologize you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  - We provide a PDF file with details on how to get to the condo, where to park, how to access the condo, use of the TVs and AC. We do use WhatsApp as well as messenger but prefer Whats App because there are no size limitations for files.
  - The tankless water heater is new and we have made the necessary adjustments so that the breakers are not an issue.
  - We have not made many changes but did remove the ceiling fans in the living room and have a new bedroom set in the master bedroom.
  - We have not had an issue with bugs of any kind.
  - We recommend our guests use Yelp to find local recommendations for restaurants and shops that are close to the property.
  
  We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays!

• Excellent Experience

  5/5

  Condo had all the accomidations and amenities. Stayed in Puerto Rico many times , historically in the tourist areas. This time decided to stay in an area unfamiliar with. Host was very responsive to questions, offering recommendations for travel experiences and local food establishments. Traveled with family, which consisted of wife and two teenage boys. Great cultural experience, along with some of the nicest beaches, apparently not known by many tourist.Rain forest close by if you enjoy hiking. Great experience and highly recommended if you're looking to get away from the tourist traps.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Thanks, Ed. Enjoyed having your family at our condo. Glad you had a great experience."

• Beautiful

  5/5

  The property was very nice, the owner was great and always in touch when needed. We were there during power outage on New Year’s Eve but the complex had power restored very quickly, the same day. Would highly recommend this condo.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the Owner: "Hi Zuzana. It was very unfortunate the power outage. The power grid in Puerto Rico is extremely fragile to say the least. Glad you enjoyed the condo."

• An amazing place to stay!

  5/5

  This is an amazing property. The beach and pool are very close. It was very clean and spacious. The owner kept in contact with us throughout our stay which was nice. I would definitely stay here again!

  *This review was originally posted on Vrbo