Aquatika Resort Condo w/ Private Beach Access!

Reviews

• 2/5

  Let’s start at the beginning… I never received an email with instructions on how to check in. Upon arrival at the gate we received our bracelets and dash board sign, no problem there, all good. Once we started driving to the apartment it was impossible to find it since there are no signs which one is which. We had to wait for a security guard to find our place, which took a little while. Once we found the building we had to find our parking spot which was numbered, however not very well marked so it was really hard to see, especially at night. Upon arrival at the room, I had to call the owner to obtain the code to unlock the door since like I mentioned I did not receive an emailThe room was cleaned for the most part, Except for a few dirty dishes. Place had all the accessories necessary to play and enjoy the different amenities such as, basketball tennis, mini golf, pickle ball, and pool gear.

  *This review was originally posted on Vrbo

  Manager's Response:

  We’re glad you enjoyed the amenities and found the condo stocked with everything needed to enjoy the on-site activities. We're sorry to hear that your arrival didn’t go as smoothly as it should have. After sharing your feedback with the homeowner, they wanted to offer the following:
  - All guests receive an automated confirmation email from the booking platform once the reservation is confirmed and paid. This includes the check-in process, condo number, door code, and parking instructions. It seems this email may have been missed or filtered, and we regret to hear any confusion that this may have caused.
  - The owner was happy to assist when you called and provided both the entry code and parking information over the phone. There is 24/7 security on-site to assist with navigating the property, and we appreciate your patience during check-in.
  - The cleaning team typically prepares the home thoroughly before each guest’s arrival, but the owner is following up with them to ensure all dishware is properly checked going forward.
  We’re always looking for ways to improve and appreciate your feedback.

• 5/5

  We had a wonderful stay. The condo was equipped with almost everything you would need for the pool and the beach, including towels, sunscreen, bug spray and more. Condo was very clean and situated right in front of the pool. Manager was available anytime I would call with questions. Great location, great condo.

  *This review was originally posted on Vrbo

• 4/5

• 4/5

  Nice property! Could use blackout curtains due to bright lights outside the rooms

  *This review was originally posted on Vrbo

• Lovely stay

  5/5

  The condo was clean and well stocked with towels linens 2 beach chairs and beach equipment, kitchen equipment. It was very comfortable for our family of 6. The outside pool areas were amazing. Very relaxing and fun at night with the colored lights everywhere. the small beach area accessible on site was small but picturesque and felt like our own private beach. The town outside the gate was a little intimidating but we never felt unsafe. The drive to old town San Juan was approx 45 min and to El Yungue approx 25 min. A great stay and a gem of a place!

  *This review was originally posted on Vrbo