Charming State College Home - 4 Mi to PSU!

Reviews

• Great spot

  5/5

  My wife and I rented for art’s fest - cool spot! Plenty of space for more than one family, and walking distance from a bagel joint and Otto’s

  *This review was originally posted on Vrbo

• Was not as advertised and needs work

  1/5

  While this house was comfortable and the linens and towels were clean I believe this house was not as advertise at all. I would never book here again and in good faith can’t leave a review other than poor.

  Pool and hot tub- there was no pool or hot tub and if there was a community pool, the welcome binder did not explain how to access it. Outdoor space- the pictures show a fire pit with chairs. The fire pit was in an overgrown backyard with no chairs and no firewood. The front yard was also overgrown. Smoke Detectors- there were two fire smoke detectors in the property, there was NO detectors in the basement and NONE in the bedrooms. Kid friendly- it was stated that “Families love it for extra beds/cribs, games and toys”. There was no extra pack away crib and no toys for children. There were incredibly steep stairs (with no padding) straight to a concrete basement floor with no door keeping kids away from the stairs. The other set of stairs had a broken banister. Additionally, there was no stopper in the tub to give kids a bath. There were also exposed wires, holes in the floor and unlatched air conditioning vents.

  Additionally we had these issues:

  - Very damp moldy smell in basement bedroom. The basement bedroom had a broken door and broken sketchy outlet.

  - In the upstairs bedroom: the leg on one of the beds was missing so the whole bed tilted down.

  Among other things: unfinished floors and broken things, this house needs work. Not with the nightly price.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Nicole, your review is greatly appreciated, and we're thankful for your time sharing your experience. Upon reviewing your feedback, we've connected with the homeowner, who wanted to address a few points:
  - Thank you for staying in our State College home. We are pleased you found the house comfortable and clean, as cleanliness is a top priority for us.
  - Our listing clearly states that the pool and hot tub are community amenities, and the confusion about these and the crib/kid toys was an error on the part of our booking platform, Evolve. We will ensure clearer instructions on accessing the pool and hot tub are provided in the future.
  - The fire pit is accurately depicted in our listing. While we don't provide firewood, we maintain the yard regularly. Unfortunately, we didn't receive any communication from you during your stay to address any concerns.
  - Our home features state-of-the-art Google Nest Protect smoke and carbon monoxide detectors, including in the basement. These may look different from traditional detectors but are fully functional.
  - The safety issues mentioned, such as steep stairs and a broken banister, are not typical. We will inspect these immediately. Our floors are finished.
  - The bed issue in the second bedroom was due to a moved leg. We've fixed it and ensured the bed is level. We're always available to assist guests and we quickly resolved the only reported issue with the door lock.
  
  We strive to provide a clean, enjoyable experience and have a strong track record. We're sorry your stay did not meet expectations.

• Great stay

  4/5

  The outside of the property doesn’t do this justice. Clean, Well decorated and extremely comfortable. Only surprise was 3rd bedroom is in the basement pretty far away from the bathroom.

  *This review was originally posted on Vrbo