Spacious Reading Home w/ Patio - 2 Miles to Pagoda

Reviews

• Host Franklyn was great!

  5/5

  Great little place. Host, Franklyn is amazing.

  *This review was originally posted on Vrbo

• Host Franklyn was great!

  5/5

  Great little place. Host, Franklyn is amazing.

• We had a great time here!

  5/5

  We booked the place to stay at while we played in the Pottstown Rumble volleyball tournament. The place was clean and comfortable, and the owner was wonderfully friendly and responsive. We would definitely stay here again!

• Clean but old

  3/5

  Our stay was fun. The house was in a questionable neighborhood.

  *This review was originally posted on Vrbo

• Not what we expected

  3/5

  Reached out to the rental host regarding this review and didn’t get a response, so posting here for guests.The kitchen was very poorly cleaned upon arrival, and was very disappointing- the microwave had a film of old liquid on the glass plate, all of the ceramic mugs (and I mean ALL; I checked to find clean ones for my family to use) had little bits of food still on them and/or a film of beverage caked on the interior bottom, clearly not washed. The refrigerator had many specks of dirt (dark specks..?) all over the glass shelves. This is absolutely unacceptable for a rental property. The refrigerator is something every single guest will be utilizing, and needs to be clean. We also had a lot of ants in the kitchen, invading everything on the counter. I made lemonade for my kids in a pitcher on the counter, and before I knew it had a string of ants to it. So for the remainder of the trip, we put all our food in the dirty refrigerator, which was upsetting. Upon checkout, I looked behind the furniture and under the beds to make sure the kids didn’t leave any books behind, and it was so dirty I cannot properly express it. So much dust, bits of leftover things, years and years of dust never cleaned. I was ashamed that I let my kids play on the floor.Note for future guests- There is no provided blow dryer. There is one little upstairs bathroom for all guests to share. The interior of the home is pretty dark; not as bright as pictured. The large couch is broken in the center; my toddler twisted her foot because of the gap in cushions/construction. NOT what I expected from the pictures. Also, do not stay here if you plan on cooking anything. We had to rewash all of the dishes before using; it would take some time to rewash the old pots and pans if you plan on making anything. Also, there is no grass in front of the home as pictured; it is all rock/gravel. And there are no extra blankets provided if it’s cold, just fyi for comfort-sake.Positives- The bedding was very nicely made and linens were available for each bedroom/guest, so I believe the housekeeping gal is doing a great job on that aspect! The front porch was a great place to spend time. The dining room is the centerpiece of the home, and helps offset the kitchen disappointment. Goslyn was wonderful to talk to pre-check-in and provided us with the lockbox code quickly.Overall, a humbling experience. We will not be renting from Evolve host properties again.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jandi, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We're sorry to hear we missed the mark and wanted to take a moment to clarify, we have gone through all call history and emails but were unable to find anything from you, we would have responded immediately to address any issues or concerns you may have had during your stay.
  - We use a cleaning service to have the home professionally cleaned before each guest's arrival, however, because of your feedback, we no longer use the same cleaning service, we have since had the home deep cleaned and are now using a new cleaning service to ensure future travelers do not share the same experience. We are truly sorry that this happened during your stay.
  - We wanted to clarify that the couch is not broken, it is a sectional couch and if a child is jumping or running on the couch it is possible that their leg or foot can slip in between the sections, but we're glad that your child is safe and well.
  - Had we been aware of any issues with ants we would have responded promptly and called pest control to address the issue. We do use a professional pest control company on a regular basis as a preventative service. Had we been aware of any issues we would have responded promptly and addressed the issue to ensure you were comfortable during your stay.
  - We are planning on expanding the parking, which involved removing the grass and is now gravel for guests' convenience, we will be updating our listing photos as soon as the project is fully completed, but we're sorry that this caught you off guard.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.