Poconos Cabin Rental - Walk to Lake Wallenpaupack!

Reviews

• Disappointing Cleanliness Overshadows Cozy Cabin Experience

  2/5

  The cabin itself was charming, and offered a peaceful retreat with plenty of amenities to enjoy. As many other reviews, I confirm that it could have more towels and definitely some more wine glasses. There is still a lot of potential. The location was good, with various of activities and nature spots nearby.

  However, there were definitely some issues with cleanliness that left a bit to be desired. Spiderwebs were noticeable inside the cabin, and the deck was scattered with leaves that hadn’t been cleared for multiple days (if not weeks). It took me one hour to clean the deck as there was only 1 small broom available. The most concerning part was finding some mice droppings in the kitchen area, which really made us question the upkeep of the space.

  Given these cleanliness issues, charging a cleaning fee felt unreasonable.

  Friendly hosts made sure to give us plenty of reminders about the house rules, however forgot about their own responsibilities.

  *This review was originally posted on Vrbo

  Manager's Response:

  Thank you for your feedback and for highlighting the charming aspects of the cabin and its peaceful retreat qualities. We appreciate your acknowledgment of the location and the amenities provided.
  
  We’re sorry to hear that cleanliness did not meet your expectations. While the cabin is professionally cleaned prior to every stay, the property is in a natural setting, and leaves or spiderwebs can appear quickly despite our efforts. We will review our maintenance procedures to ensure the outdoor areas, like the deck, are better prepared for our guests’ enjoyment.
  
  We want to clarify that during your stay, we reached out to you to understand your concerns - we learned the time you would need to clean the deck was one hour. A reference to leaving a review to express dissatisfaction was made during the call. We sincerely tried to address your concerns in real-time, as we want every guest to feel comfortable and cared for. Unfortunately, we were not notified of the other issues encountered during your stay which, had we known, would have allowed us to assist more promptly.
  
  Regarding the mice droppings, we take this matter seriously and have already performed additional inspections and pest control management to address it thoroughly
  
  Lastly, we did note that the Skee-Ball game was damaged after your departure, which had not been reported during your stay. We kindly remind guests during pre-arrival communications to report any issues so we can address them immediately.
  
  We value your input and will use your feedback to improve. We hope you enjoyed the surrounding area and activities and appreciate you taking the time to share your thoughts.

• Great firepit

  4/5

  Our stay was fine but the house was a bit small for 5 adults and two children. Very nice deck and firepit. I got way too many emails about rules and such, and the required phone call with the owner was over the top in my opinion.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the Owner: "Thank you for your review! We are happy to hear you enjoyed our deck & new garden swing firepit area. We are sorry you felt our home was space-constrained. Our prestay phone call & email help to set expectations - introducing guests to our community HOA and house rules. Most guests find this reasonable - reducing misunderstandings, increasing stay enjoyment, and ease of departure. Welcome fall '24"

• Great spot!

  5/5

  Only stayed for a weekend but could have stayed much longer. The house was in great shape and the fire pit in the backyard made for some great nights. Easy to communicate with host and everything was just as described.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Hi Jeffery, we were delighted to hear how your group enjoyed their stay and that one weekend was not enough! Also, your great review of our firepit/swing area was very appreciated. The fire pit features an LCD HD projector for watching movies from the bench swings! As the seasons change, this area is a way to cozy up and share warm memories. Looking forward to welcoming fall and winter guests!"

• Great Girls Weekend

  5/5

  We had a great time and the house fit our needs!

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Hi Lauren,
  
  We are very happy to hear you enjoyed your girl's weekend and that our home and hospitality were a big part of it! Looking forward to hosting our family and traveler groups during the fall and winter seasons!"

• Great location

  5/5

  Great location with plenty of room. The hosts were friendly, very responsive and explained everything in detail. I would definitely recommend staying at this property.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Hi Jerome, thank you for your kind words and compliments on your stay! We were happy to host you and your group and glad you enjoyed your time at our home! We are looking forward to welcoming future guests this summer and beyond!"