Poconos Escape ~ 7 Mi to Big Boulder Mountain

Reviews

• Thanksgiving dinner

  5/5

  My family came up the mountains to have family dinner with me. The house clean and very nice. And lots of room for all us. The owner was very pleasant to talks to.wr had a great time. Thank you

  *This review was originally posted on Vrbo

• Beautiful and clean home

  5/5

  We had a great time! We walked to the lake a few times and went tubing. The house was clean, open and very nice. We will be back again!

  *This review was originally posted on Vrbo

• Nothing like what you see.

  1/5

  Your expectation will be vanished as soon as you enter the location. The house is Nasty and you can see flies and insects. Paint is at worst condition. There is hole in the wall. Floor is dirty and blanket was torn. All porch is too old and not been cleaned.

  Manager's Response:

  Hi Lok, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  - We strive to provide our guests with a great guest experience, so we were disappointed to hear your feedback and want to take a moment to address your concerns.
  - Prior to your arrival, my handyman and I spent the morning making repairs and cleaning the house. I always conduct a thorough inspection inside and out to ensure everything is in order.
  - We can confirm there were no bugs or flies in the house before your stay. If any bugs were present during your visit, it may have been due to leaving doors open. Additionally, we did not observe any holes in the walls during my inspection. If there were any, I would have promptly addressed them with my handyman.
  - While there is no traditional porch, the house features open decks on both the front and second floors, as well as a partially covered deck at the back. I personally swept the decks before your arrival, but being in a mountainous area with mature trees, some leaves and twigs may accumulate.
  - Regarding the torn blanket, there are no blankets in the house as you mentioned. Therefore, we were confused and it's unclear how a torn blanket could have been present.
  - Additionally, between 2:00 pm and 3:00 pm, my cleaning and maintenance person was at the house to deliver the required HOA tags for your vehicles and to ensure everything was in order. Fresh linens were also placed on the beds, and the lawn was freshly mowed. I can confirm that the floors were not dirty during this time.
  I apologize if your experience did not meet your expectations, and I appreciate your feedback as it helps us improve.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Do not rent here

  1/5

  2 bedrooms had holes

  Bathroom had hole in wall

  Hand prints all over bedroom walls

  Paint is terrible all around the home

  American eagle bag in closet from past guest

  Brown water from all faucets

  No broom shovel

  Hot tub dirty with brown ring around it

  Porch light broken

  Everything was old!

  Pots and pans were terribly worn

  Dishes were dirty with huge chunks of food on them

  This is the list I made of what was wrong. There were more issues but this is all I remember. I seriously cannot believe this. Joe needs to be taken off all the paperwork. I contacted him because we needed to shovel out the driveway. He has the nastiest attitude. Said he didnt know and raised his voice in annoyance. Didnt get an email back from Molly when I reached out for assistance. Just all around HORRIBLE experience. Ruined the birthday trip for my best friend. I literally want a refund. I felt dirty being in that home.

  *This review was originally posted on Vrbo

• Do not rent here

  1/5

  2 bedrooms had holes

  Bathroom had hole in wall

  Hand prints all over bedroom walls

  Paint is terrible all around the home

  American eagle bag in closet from past guest

  Brown water from all faucets

  No broom shovel

  Hot tub dirty with brown ring around it

  Porch light broken

  Everything was old!

  Pots and pans were terribly worn

  Dishes were dirty with huge chunks of food on them

  This is the list I made of what was wrong. There were more issues but this is all I remember. I seriously cannot believe this. Joe needs to be taken off all the paperwork. I contacted him because we needed to shovel out the driveway. He has the nastiest attitude. Said he didnt know and raised his voice in annoyance. Didnt get an email back from Molly when I reached out for assistance. Just all around HORRIBLE experience. Ruined the birthday trip for my best friend. I literally want a refund. I felt dirty being in that home.

  *This review was originally posted on Vrbo