Rustic Poconos Home w/ Grill: Steps to Beach!

Reviews

• Nothing like what you see.

  1/5

  Your expectation will be vanished as soon as you enter the location. The house is Nasty and you can see flies and insects. Paint is at worst condition. There is hole in the wall. Floor is dirty and blanket was torn. All porch is too old and not been cleaned.

  Manager's Response:

  Hi Lok, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  - We strive to provide our guests with a great guest experience, so we were disappointed to hear your feedback and want to take a moment to address your concerns.
  - Prior to your arrival, my handyman and I spent the morning making repairs and cleaning the house. I always conduct a thorough inspection inside and out to ensure everything is in order.
  - We can confirm there were no bugs or flies in the house before your stay. If any bugs were present during your visit, it may have been due to leaving doors open. Additionally, we did not observe any holes in the walls during my inspection. If there were any, I would have promptly addressed them with my handyman.
  - While there is no traditional porch, the house features open decks on both the front and second floors, as well as a partially covered deck at the back. I personally swept the decks before your arrival, but being in a mountainous area with mature trees, some leaves and twigs may accumulate.
  - Regarding the torn blanket, there are no blankets in the house as you mentioned. Therefore, we were confused and it's unclear how a torn blanket could have been present.
  - Additionally, between 2:00 pm and 3:00 pm, my cleaning and maintenance person was at the house to deliver the required HOA tags for your vehicles and to ensure everything was in order. Fresh linens were also placed on the beds, and the lawn was freshly mowed. I can confirm that the floors were not dirty during this time.
  I apologize if your experience did not meet your expectations, and I appreciate your feedback as it helps us improve.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Do not rent here

  1/5

  2 bedrooms had holes

  Bathroom had hole in wall

  Hand prints all over bedroom walls

  Paint is terrible all around the home

  American eagle bag in closet from past guest

  Brown water from all faucets

  No broom shovel

  Hot tub dirty with brown ring around it

  Porch light broken

  Everything was old!

  Pots and pans were terribly worn

  Dishes were dirty with huge chunks of food on them

  This is the list I made of what was wrong. There were more issues but this is all I remember. I seriously cannot believe this. Joe needs to be taken off all the paperwork. I contacted him because we needed to shovel out the driveway. He has the nastiest attitude. Said he didnt know and raised his voice in annoyance. Didnt get an email back from Molly when I reached out for assistance. Just all around HORRIBLE experience. Ruined the birthday trip for my best friend. I literally want a refund. I felt dirty being in that home.

  *This review was originally posted on Vrbo

• Do not rent here

  1/5

  2 bedrooms had holes

  Bathroom had hole in wall

  Hand prints all over bedroom walls

  Paint is terrible all around the home

  American eagle bag in closet from past guest

  Brown water from all faucets

  No broom shovel

  Hot tub dirty with brown ring around it

  Porch light broken

  Everything was old!

  Pots and pans were terribly worn

  Dishes were dirty with huge chunks of food on them

  This is the list I made of what was wrong. There were more issues but this is all I remember. I seriously cannot believe this. Joe needs to be taken off all the paperwork. I contacted him because we needed to shovel out the driveway. He has the nastiest attitude. Said he didnt know and raised his voice in annoyance. Didnt get an email back from Molly when I reached out for assistance. Just all around HORRIBLE experience. Ruined the birthday trip for my best friend. I literally want a refund. I felt dirty being in that home.

  *This review was originally posted on Vrbo

• Family Vacation

  4/5

  The house accommodated my family nicely. The location was ideal, being so close to the beach. A tranquil neighborhood. Our one issue is with the 10:00 checkout.

  *This review was originally posted on Vrbo

• Not what you see!

  1/5

  The place was not totally cleaned. There was hair and sand on the couch. The hot tub didn't work properly. The roof leaked on to the bed in the upstairs bedroom the first night we were there. The dinning room table chairs were not safe to sit on and all had broken or loose legs. The back porch was falling apart.The description says "steps to the beach" which is completely not true. The dumpsters for garbage were a 5 mile round trip to get rid of garbage. Check out was at 10 am but the dumpsters didn't open until 11 am, so having to keep garbage in your car for an hour waiting to dump it from vacation. They didn't even provide beach tags for check out day to be able to use the facilities while waiting to dump our trash.I would not recommend this place at all.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Gladys, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We use a cleaning service to have the home professionally cleaned before each guest's arrival. We wish you had reached out to the Guest Contact during your stay if there were any issues you needed addressing. We would have done everything we could to resolve them immediately so that you could enjoy the home.
  - Unfortunately, there was a storm during your stay and the area had unusual torrential downpours. This is the first time we’ve had an issue with the roof. We wish you would have reached out to us during your stay so that we could have quickly resolved this out-of-the-ordinary situation. We immediately fixed the roof after receiving your review so our future guests can rest easy.
  - We are sorry to hear you encountered some maintenance issues. We inspected all the chairs after your stay and found no broken chair legs. There were a couple of loose chair legs from guests sliding the chairs along the floor. However, these chairs have since been replaced with metal chairs to prevent this from happening in the future.
  - Our management company ensures all amenities are working before every guest's arrival. The back porch was recently refurbished before your stay and was in good shape before your arrival. There is also not a hot tub at this property. However, there is a whirlpool bathtub. The whirlpool tub is cleaned, disinfected, and tested after each guest stay and was in working order before your arrival.
  - We do include a map on our listing so that guests can see the approximate location of the home before booking, but we apologize that this caught you off guard. The home is located near the beach and guests can make a left out of the driveway and it is approximately one and a half blocks from our front door. Also, the location of community trash receptacles is located at the entrance/exit to the community and close to the property.
  - While we do regret our home was not up to your expectations, we are happy to report that no issues were reported by the guests who stayed the following weekend. Your feedback assists us in understanding our guests' perspectives and improving wherever possible. Thank you for sharing your review!