Incredible Oregon Retreat w/ Private Hot Tub!

Reviews

• Very hot

  1/5

  From the time we arrived until we left we had AC issues and the house was very hot. The outside temperature ranged between 106-110 degrees and the AC would work for a couple hours and quit. We wasted a couple days of sightseeing waiting in a tech to come workin the AC. As soon as one thing was fixed another would break. The AC unit needs to be replaced. The tech said it was at the end of its lifespan.

  *This review was originally posted on Vrbo

• Comfortable, easy to get to/from, unique view

  5/5

  We've been to the Dalles a few times and this house offered a unique view we haven't had anywhere else. The house itself is easy and comfortable. Each floor has something different, which gave each of us our own experience. The property manager gave timely and detailed information. Check in and out was effortless.

  *This review was originally posted on Vrbo

• Very hot

  1/5

  From the time we arrived until we left we had AC issues and the house was very hot. The outside temperature ranged between 106-110 degrees and the AC would work for a couple hours and quit.

  We wasted a couple days of sightseeing waiting in a tech to come workin the AC. As soon as one thing was fixed another would break. The AC unit needs to be replaced. The tech said it was at the end of its lifespan.

  Manager's Response:

  Hi Michael, we want our guests to rest easy when they stay with us, and we apologize you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  "We're truly sorry you experienced failing air conditioning in very hot weather. As owners, we do feel we took all possible steps to aid you wit the unfortunate situation. We gave you our personal phone number on the very first night. We arranged for an air conditioner repair man to come out on a Saturday morning at a time when many HVAC repair places were overloaded with calls and jobs. When the first round of repairs failed we ensured the repairman came back again on Monday to try again. And we ultimately refunded you for 3/4ths of your rental fees for your discomfort, even though you chose to spend three nights in the house (of a 4-night total stay). I'm not sure what more any owner could have done in this situation. What we will do going forward is add a bi-monthly air conditioning maintenance schedule to the property, so no one else has a similar experience."

• very nice house

  5/5

  we enjoyed our stay. It was a nice house for our family. It was very clean and spacious. The hot tub was nice and the kids enjoyed the pool table downstairs. There's also a game room. One minor thing is that I wish they had a place to store the trash outside. I only saw a recycling bin. Also a vacuum would be nice to do a quick clean up if needed

  *This review was originally posted on Vrbo

• Beautiful View and Great Location

  5/5

  My family (spouse, mom and aunt and uncle) has stayed here a couple of times and we keep coming back! The view is amazing, the kitchen is well-stocked with all the necessities and the beds are really comfortable. The neighborhood is really quiet and tranquil too.

  *This review was originally posted on Vrbo