Sunriver Getaway w/ SHARC Waterpark Passes!

Reviews

• Quick and Fun Family getaway.

  5/5

  Enjoyed our first stay in Sunriver. Will definitely be back.

  *This review was originally posted on Vrbo

• Not as described

  3/5

  Overall, the cleanliness of the house was not great. Crumbs on floor and couch, Dirty coffee pot, Cobwebs and spiders, Mini blinds were dirty. Lower deck was filthy. Lack of amenities, such as shampoo/conditioner, Saran wrap, Tinfoil Etc. Very few towels in bathrooms, Only one kitchen towel for a whole week with as many people as this sleeps.

  Disappointing that only a few of the bikes were in a good enough condition to ride, quite a few needed some maintenance.

  Dishwasher needed some maintenance. Garage door needed some maintenance. A couple of the bathroom doors and cupboards doors didn’t stay closed or locked.

  Emailed the owner a couple times with no response. Sent him a text when the garage door was having issues the day before we left. He did respond right away and said he would try to get somebody out there. Also said the emails didn’t come through.

  It was nice that it slept so many, and enjoyed using the sharc passes. Maybe with some more maintenance and a better cleaning job it would be a better place to stay.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jennifer, we take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner, they’d like to share the following:
  - We apologize for the cleanliness issues you encountered. Our housekeeping team has been alerted to ensure these concerns are addressed for future guests.
  - The lower deck can accumulate dust due to the wind in Central Oregon, but we will make sure it is cleaned more thoroughly.
  - We provide an initial supply of towels and kitchen linens. Additional kitchen towels are stored in the second drawer on the right side of the stove, and each bathroom is stocked with two hand towels.
  - Shampoo and similar amenities are not listed as provided in our house agreement, and we recommend bringing items like Saran wrap and tinfoil.
  - The bikes are available for guest use, but their condition can vary. We will inspect them more regularly to ensure they are in good working order.
  - Our maintenance team checked the dishwasher and garage door and found them functioning correctly. Please ensure you select the normal cycle on the dishwasher for a full wash.
  - We apologize for any miscommunication regarding your emails. We responded promptly to your text and strive to address guest concerns as quickly as possible.
  We appreciate your feedback so we can continue to improve and help this homeowner provide guests with the 5-star service they are known for. We hope to host you again soon!

• Great house

  5/5

  The house worked good for our group of 12. Only downside would be there are only 10 shark passes. Also I would bring some of your own extra towels. We loved the big kitchen, overall it was great and I would rent again!

• Great house

  4/5

  Great location. Bicycles need upgrading. They are very old. Comforters need cleaning. Other than that everything elase was good.

  *This review was originally posted on Vrbo

• Lovely home

  5/5

  We enjoyed our stay! The location was perfect! Easy drive/bike/walk to the river, SHARC, the Village, etc. We also loved how being on the top deck felt like being in a treehouse - the main floor being above the road made it feel more private, quiet, and tranquil. Great main living space. The only downside, and this may seem silly, was the sheer lack of towels and washcloths. For being a home to sleep so many, we didn’t have enough bath/spa towels, or washcloths, but that is an easy fix. Otherwise, very pleased!!

  *This review was originally posted on Vrbo