Seventh Mountain Condo w/ Resort Amenities!

Reviews

• Nice condo

  4/5

  Nice condo but they need to supply hotel size bar soap and foil and plastic wrap or zip lock bags in ketchen

  *This review was originally posted on Vrbo

• Great resort, not so clean unit

  3/5

  The space was great and we enjoyed the resort amenities, however, the unit was not adequately cleaned when we arrived. Human hair all over the bathroom, unflushed toilet, dirty surfaces/ floors in both the kitchen and bathroom. I understand that this is a pet-friendly property, but this was beyond what you’d expect We had to request cleaning supplies from the front desk so we could clean ourselves- not what I want to be doing on vacation!

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Siobhan, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our property seriously. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We’ve talked with our cleaning crew to ensure this issue does not recur for future travelers. We wish you had reached out to us during your stay. We would've been more than happy to send our cleaning crew to resolve your concerns and make your stay more comfortable.
  - We use a professional cleaning crew to ensure that the home is cleaned and sanitized between guest stays. Our crew does a walk-through of the home before all guest arrivals and we’re confident that the home will meet our high cleanliness standards before our next check-in.
  - While we regret our home was not up to your expectations, we’re happy to share that our most recent guests reported no issues. We truly go above and beyond for our guests and are confident that future guests will have a wonderful stay!

• Just OK

  3/5

  This property was nice with a pretty view of the forest and river. There were a few things that were a bummer...the kitchen is not well appointed, very basic items, and there is not a full sized fridge, just a large mini fridge, The mattress in the bedroom is VERY firm and the furnace (which is in the wall of the bedroom) makes loud noises all night long.

  *This review was originally posted on Vrbo

  Manager's Response:

  Shared from the owner:
  
  "Thank you for raising these concerns with us. While we try to accommodate all guests' comfort, mattress taste is subjective, and we have never received any complaints about this in the past. We're sorry the mattress didn't meet your preferences. 
  
  Our refrigerator surpasses the dimensions of a typical mini-fridge, yet we are dedicated to presenting our amenities accurately through listing photos to ensure clear expectations. We regret if the refrigerator's size came as a surprise to you, as we intend to provide transparent information to our guests.
  
  We are very sorry for any trouble caused by the furnace noise. Despite our efforts to address this with maintenance, the issue persists due to the nature of the piping system during the heating season. We are committed to exploring further solutions to minimize this disturbance for future guests. Thanks for letting us know about your stay!"