Pet-Friendly Baker City Escape w/ Private Yard!

Reviews

• No hot water!

  3/5

  The hot water is still an issue for this property even after the VRBO Owner responded that they were “investigating” the issue after a guest mentioned it last in March 2024. Other guests have mentioned the same lack of hot water. The first morning I took a quick shower, and my husband had an ever quicker one because he had no hot water halfway through. The same happened the next morning. The check-out instructions also direct guests to turn on the dishwasher before leaving. I can guarantee there was no hot water to wash those dishes after we ran out of hot water 30 minutes before showering. I cannot recommend staying at this rental until the hot water issue is fixed.

  *This review was originally posted on Vrbo

  Manager's Response:

  Owner’s Response: “Hi Connie, we were surprised to read your review, as we are accustomed to providing 5-star experiences, and would like to clarify the following details. We sincerely apologize for the hot water and dishwasher issues during your stay, however, we fixed the issues right away, so that you could rest easy and enjoy your stay. We’re happy to share that our most recent guests reported no issues. We truly go above and beyond for our guests and are confident that future guests will have a wonderful stay!”

• Awesome owner

  5/5

  The lady who owes the property was very nice.? I had to call her a couple of times and she got back quickly with the answers and very helpful.

  The place was clean and fit what we needed for our short stay.

  *This review was originally posted on Vrbo

• Weekend Stay.

  4/5

  Overall, the property suited our needs for a weekend trip to visit family.

  *This review was originally posted on Vrbo

• Adorable cottage, not good for non-pet guests

  3/5

  The property was nicely updated and adorable, however, there was a few things that made our stay a bit uncomfortable. The property is apparently pet friendly, although, we did not bring a pet and the place was covered in pet hair. It was even inside the clean bedding underneath the sheets. Both of us woke up to pet hair in our mouths a couple times which was pretty gross. There was also hair around the sink in the bathroom which was off putting. The bedding on the pull out couch was stained and looked dirty and we had to do our best to utilize the extra bedding to try and cover it up.

  The cottage was a lot smaller than expected, not really a good place for more than 2 guests. The hot water was exceptionally disappointing and only lasted about 3 minutes. Totally not enough for one shower, let alone for all 3 of us.

  Cute is great, location is ok, but cleanliness & hot water are paramount.

  *This review was originally posted on Vrbo

  Manager's Response:

  Emily, thank you for your feedback and for highlighting both the positives and the areas where we fell short during your stay at our cottage. We're glad you appreciated the updates we've made to the property, and we're committed to ensuring that all our guests have a comfortable and enjoyable experience.
  
  We sincerely apologize for the inconvenience caused by pet hair and cleanliness issues you encountered. It is our policy to maintain a high standard of cleanliness, and clearly, we did not meet this standard in your case.
  
  Following your feedback, we've addressed this with our cleaning team, who have not only revisited and deep cleaned the property but will also be providing photographic evidence of their work going forward to ensure every corner is thoroughly cleaned and inspected before guest arrival.
  
  The size of the cottage and the hot water issue you mentioned are concerns we take seriously. We've updated our website to clearly communicate the size of the cottage, ensuring future guests have accurate expectations before their arrival. As for the hot water, we are actively investigating the issue with the water heater and are considering the installation of a tankless water heater to provide a more reliable hot water supply for our guests.
  
  Your comfort and satisfaction are paramount to us, and we are taking immediate steps to address the concerns you've raised. Cleanliness and adequate amenities are indeed paramount, and we are committed to making the necessary improvements to meet and exceed our guests' expectations.
  
  We truly value your input, as it helps us improve and ensure a better experience for all our guests. We hope to have the opportunity to host you again in the future, under more pleasant and comfortable circumstances.
  
  Thank you for choosing our cottage, and we apologize once again for any inconvenience during your stay.

• Great for the two of us!

  5/5

  Comfy bed, nice bathroom and kitchen with everything we needed. Would be a good place to bring a dog but we needed up not bringing our furry friend. Would love to come back!

  *This review was originally posted on Vrbo