Convenient Tulsa Home - 2 Mi to Downtown!

Reviews

• Different perspectives

  2/5

  I want to first say that when the local owner/manager was contacted, they did respond quickly and came to clean a few things.I feel like a thorough cleaning would have been the best solution.I still had to clean the shower before we used it. The property was not clean.The toilet and shower were filthy.To me it seems as if in between guests instead of a deep clean, it’s more like a quick wipe down. The floors had not been cleaned. There was dried on food, sauces etc on the cabinet fronts. Hair and grease on the backsplash The futon had greasy hand prints. The comforters are old, stained, faded and have lent pieces from towels stuck to them. I would bring my own towels too if you are to stay here. The two towels, hand towel, and six washcloths are not absorbent and leave so much lent on your body. The shower head is strong, but you can only have it at one angle as it is rather large. The shower leaks, so the floor gets soaked. The bathroom door handles are closet door handles so they do not lock.If you are under 5’8, you will have a hard time using the small bathroom mirror. As for the location, the street this rental is located on is not as safe feeling as some would want. We stay in vacation rentals whenever we travel and have for years. This is the first time I’ve ever had a negative experience Not a great experience this trip.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Tracy, thank you for taking the time to share your review. We greatly appreciate your feedback, and we would like to share some insights from the homeowner:
  -We apologize for any discomfort experienced during your stay. Please be aware that we prioritize our guests' security and privacy. The concern raised by the guest pertained to a small issue they noticed on the wall and a misunderstanding regarding the outside camera receiver.​​​​​​​ We want to assure you that there are no cameras inside the house, as we respect our guests' privacy. We immediately addressed this matter by dispatching a crew who resolved the issues within ten minutes. The property is located within the Tulsa University area, benefiting from 24-hour security. Following that occurrence, we have welcomed numerous guests to this property, and none of them have encountered any issues of a similar nature.
  -The comforters at the property are only eleven months old, and the entire house underwent a complete renovation from the ground up a year ago. This renovation included brand-new showers, electrical and plumbing systems, appliances, furniture, and various other upgrades to enhance the guest experience.
  -We were in constant communication with the guest and promptly addressed the issues they raised within a thirty-minute turnaround after receiving their text messages.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.