Pet-Friendly Jay Home w/ Views of Grand Lake!

Reviews

• NO TOYS ALLOWED (boats,atv, anything else that would need hauled)

  2/5

  One way in, one way out, on a single lane gravel (big rocks) down hill dead end road. That being said towing a trailer will make it difficult to get in and out, we learned the hard way. I pulled our razor while my husband pulled our pontoon. Thank goodness I was in front and my husband was able to back the trailer in by the front door. He tried backing out his truck and pontoon but since it was gravel he couldn’t thankfully the neighbor across the street had circle drive and he was able to get turned around. Unfortunately even after getting turned around he still wasn’t able to get it pulled up cuz of the gravel and the steepness of the road. We had to hook tow strap from my truck to his and finally got it out. Neighbors said there is no boat ramp, main reason I booked here! The pictures of the outside are deceiving it looks like there is plenty of parking but trust me there is not, another reason we booked since we were bringing 2 trucks 2 trailers. Master bedroom bed frame is not like the picture, after sitting on it the bed started slanting, sit on one side the other side goes up so we had to sleep in other bedroom. Dishwasher was packed with dishes and no hand towels in kitchen. The drying towel to sit dishes on in the drawer was dirty as well as the mit for hot dishes. But I must say the owner at pine island was soo nice she let us park our truck and boat in the storage for free for 3 nights, if she hadn’t I don’t know what we would of done!! Very grateful for her!!

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jennifer, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  -The property description clearly states that there is only room for 2 vehicles to park.
  -The remote location and gravel road add to the secluded charm of the property, but we understand this might pose challenges for larger vehicles and trailers
  -We've taken care of the kitchen towel issue and added more towels. Additionally, we've replaced the bed frame to avoid further issues for our future guests.
  
  Thank you for sharing your review. Your feedback assists us in understanding our guests' perspectives and improving wherever possible.

• Updates needed

  2/5

  The queen bed was unstable and leans. It was very uncomfortable and possibly needs a better bed frame to hold it steady

  Porch chairs were very uncomfortable and maybe adding some cushions and lighting. We loved the view at night but with no lightning we didn’t get to stay out there much

  No water access to water. To difficult to find a place to swim or enjoy the water.

  Key code to get it was sent to me on Sunday. We arrived Friday and had to call owner to get access.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Maria, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take your concerns seriously. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  -The bed was replaced as soon as they were made aware of the problem to ensure future guests have a comfortable experience.
  -There is a porch light near the front door. Additional lighting was avoided to maintain the natural view of the lake at night.
  -The cabin is located 90 feet above the lake, which is mentioned in the description, and does not offer direct swimming or lake access. However, there is nearby access to the lake.
  -We apologize for the inconvenience with the key code. The key code is provided in the pre-stay email that is emailed to all guests the day they book their stay.
  
  Thank you again for providing such valuable feedback.