'Hidden Oaks' Broken Bow Vacation Rental, Pets OK!

Reviews

• Awesome place

  5/5

  Peaceful

  *This review was originally posted on Vrbo

• The dirtiest cabin in Broken Bow

  1/5

  1. There are ticks in the yard. I've pulled 3 off of myself this weekend.

  2. We had less than 1/2 a roll of paper towels. We tried to buy some at the store but they were out.

  3. We had 1 trash bag.

  4. The place is FILTHY. Literally filthy. I know we were charged a cleaning fee but I would bet no one has ever cleaned that unit. I'll attach photos as proof.

  5. The tv remote doesn't work.

  6. The mattresses are AWFUL.

  7. The hot water is good for 3 min or less.

  8. The ropes course- that's a joke, right?

  9. Our trailer was almost stolen and no one cared.

  10. The provided utensils were disgusting.

  11. The towels were gross.

  12. Did I mention the place is FILTHY?

  13. There's only one ceiling fan in the house.

  14. There is a disgusting stain on the bedroom chair you attempted to cover with a blanket. Nice try.

  15. There isn't one cabinet with a door in the kitchen.

  16. The house needs painting inside.

  17. The closets don't have doors.

  18. You can hear everything the other guests do.

  19. The hot tub water says it's 164 days past being changed.

  20. That log out front is dangerous. Some people can't walk over that thing.

  21. There is trash all over the yard.

  22. The ac vents are full of dust.

  23. That place is filthy.

  24. The shower faucet barely work.

  25. There are cobwebs everywhere in the house.

  Positive:

  Negative:

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jason, we passed your comments on to the homeowner who would like to share the following: We do our very best to uphold high standards of hospitality for our property and provide all of our guests with an exceptional experience.
  - Guests can rest assured that our yard is gravel so there shouldn't be any ticks present.
  - For every stay, it's essential for us that our guests have the necessities for their trip. We apologize if paper towels and trash bags were missing. We will make sure that these items are filled for guest use.
  - Cleanliness is important to us and prior to every guest's arrival, we professionally ensure that the home is thoroughly clean. We're sorry to hear that any cleanliness issues impacted your stay.
  - Our amenities are consistently monitored and we confirmed that the TV remote and water heater were operating just fine before and after your stay. If you needed assistance with it, we would have been happy to help.
  - Mattress taste is subjective, and we have never received any complaints about this in the past; however, we apologize that you were not completely comfortable and that these mattresses did not suit your personal preferences.
  - We aim to provide a comfortable environment. While we are sorry to hear that your trailer was almost stolen, external factors are simply out of our control.
  - We strive for transparency and every aspect of our furniture and fixtures can be seen and detailed in our listing and photos.
  We do all we can to make our home the best possible experience, and we look forward to this property hosting many satisfied guests.