Cozy Broken Bow Getaway w/ Fire Pit, 5 Mi to Lake!

Reviews

• Sheets not changed. Multiple issues

  1/5

  When we arrived, there was a fire alarm beeping nonstop and a pull out section of the sofa out that wouldn't move. I sent a message and the property manager responded pretty quickly to let me know her husband would be out to fix it. He came out with another man and they told me the housekeeper had let them know earlier that day she couldn't get the sofa closed and they hadn't gotten around to checking it out. They were really nice. It took both men to get it back in because a bar was undone under the sofa. I thanked them and let them know there was no way I could have done it as I have two ruptured discs. They agreed and they just took the fire alarm that was beeping as it needed new batteries. I didn't think I needed anything else. Unfortunately, when I went to bed, I found the sheets were gross and had not been changed. There was hair and crusty spots. I could not find any other sheets. I tried texting again, but got no answer. I contacted VRBO and sent photos of the sheets. The VRBO rep was very nice and agreed i could not sleep on that. She reached out herself and finally got an answer after 1am that the sheets were in the storage compartment of the sofa - that took two men to put back under the sofa! I could not pull that out. The manager came by the next day and changed the sheets, but it was a pretty terrible experience.No rest the first night. Not even a partial refund given by VRBO or property.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Tiffiny, we want every guest to feel completely at ease during their stay, so we appreciate you bringing these concerns to our attention. After following up with the homeowner, here’s what they’d like to share:
  - We're very sorry about the sofa bed issue, but we were happy to have resolved the issue quickly for you.
  - We've replaced the battery in the smoke detector and we'll be sure to maintain the replacement of batteries on a schedule.
  - Spare sheets were available on the side of the sofa, but we understand that wasn’t communicated as clearly as it could’ve been.
  Additionally, sheets are thoroughly washed after every guest, and the team will be reinforcing inspections to ensure they’re always guest-ready.
  
  We appreciate your feedback so we can continue to improve and help this homeowner provide guests with the 5-star service they are known for.

• First Visit!!!

  5/5

  Such a cute place!! Quiet and close to all the State Park activities! It was our first trip to the area. Will definitely be back!

  *This review was originally posted on Vrbo

• Beautiful property

  5/5

  The house was so cute and comfrotable. We really enjoyed our stay. Quiet and worth the money. Thank you for ha ing such an amazing place.

  *This review was originally posted on Vrbo

• Lovely Cabin

  5/5

  My book club wanted a peaceful place to read together for a few days and this location was perfect. The beds were comfortable, the cabin was clean, and the air conditioning worked very well.The WiFi wasn’t great (it would work one minute the cut out the next) but luckily we were able to use our hotspots. So the only warning I have is that if you absolutely need internet this may not be for you.

  *This review was originally posted on Vrbo

• Convenient cabin in the woods

  5/5

  The Forest Gem is a super cute, and well-maintained cabin surrounded by natural forest. It is just minutes from the entrance to Beaver’s Bend State Park and Hochatown.

  *This review was originally posted on Vrbo