Updated Home 1/2 Mile to Downtown Willoughby!

Reviews

• Excellent home in the heart of Willoughby

  5/5

  We were so pleased with our stay at this property! It is in the perfect location with an easy walk to downtown Willoughby. Home was exceptionally clean and cozy!

  *This review was originally posted on Vrbo

• Loved it!

  5/5

  Perfect location for our needs! The house was adorable with a great kitchen. The couch was a little weird to sit on, but once we found a way to sit it was comfy. I would definitely stay here again.

  *This review was originally posted on Vrbo

• Willoughby rental

  3/5

  Not clean or well appointed. Trash overflowing in outside cans terrible stench,one dish towel,rat baits set up throughout kitchen,4 threadbare bath towels, half rolls of toilet paper, one half roll of paper towels. Overall not clean. Had to spend the first few hours of vacation making house liveable. Expectation is for guests to clean I assume. Great location and neighborhood. Outdated old house with bare minimum. For the costs and cleaning fees, I expected a clean house with ample linens and bare necessity items. Older homes can be made more comfortable with upgraded linens and beds.

  *This review was originally posted on Vrbo

  Manager's Response:

  John, thank you for sharing your feedback about your recent stay at our property. We sincerely apologize for any inconveniences you encountered and appreciate the opportunity to address your concerns.
  
  We were surprised to learn about your experience, as we did not receive any communication from you during your stay regarding cleanliness concerns. We utilize a professional cleaning company to ensure that the home is thoroughly cleaned and sanitized between guests. We have always maintained high cleanliness standards, as reflected in our past reviews, where we consistently provide 5-star experiences.
  
  We acknowledge your comments about the towels, and we want to clarify that all towels were replaced with new ones a year ago, and additional newer ones were added this fall. They are designed to be thick and absorbent to enhance your comfort during your stay.
  
  Regarding the mention of rat baits in the kitchen, we conducted a thorough investigation and did not find any traps. We take pest control seriously, and any concerns in this regard would have been promptly addressed.
  
  As part of vacation rental standards, we provide one full roll of paper essentials and whatever additional half rolls are left. This is meant as a starter supply for guests' convenience, and we understand that for longer stays or larger groups, additional supplies may be needed.
  
  We appreciate your comments on linens, and we want to assure you that we personally wash them when in town.
  
  While we regret that our home did not meet your expectations, we want to highlight that no issues were reported by the guests who stayed the following weekend. We encourage guests to communicate any concerns during their stay, as it allows us to promptly address and resolve any issues to ensure a more comfortable experience.

• Quick visit

  4/5

  House was very clean and well appointed. As advertised, it is a small, cute house. Would be tight to hang out with more than four people. Super easy access. Location is fabulous to walk into Willoughby.

  *This review was originally posted on Vrbo

• Very comfy bungalow!

  5/5

  Extremely clean and very nicely appointed. Kitchen is well equipped. Queen bed was very comfortable. Everything was in working order👍 Also appreciated have such great TV selections.

  Olivia was very helpful.