Charming Apartment On The ‘Strip’ By Lake Erie!

Reviews

• 5/5

  Great communication, everything went fine.

  *This review was originally posted on Vrbo

• Dirty and does not sleep 6

  1/5

  This stay was awful. Check in was supposed to be at 4:00, but cleaning was being done late so we had to just wait outside and were unable to get in until 4:30. I don't know what was being cleaned, the place was so dirty that we had wipe down counters and sweep up crumbs/sand from the floors ourselves once we were finally allowed in.The sleeping ammenities were not as described. The "twin bed with a twin trundle bed" pictured is actually an unsleepable futon (it has hardly any padding and thick bars going both ways so there's no spot to avoid them) and an old rollout cot that is very short and has a thin mattress.The owner was contacted and told us he would give us a partial refund to make up for the incorrect bed listings, but that hasn't happened. Instead, I heard from him today at 10:30 as we were loading the car saying we were supposed to be out by 10:00 and need to get out of the cleaner's way, .even though the listing clearly says 11:00 and was even posted on a sign inside of the property.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Alex, we take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner, they’d like to share the following:
  - We were very sorry to hear that you were disappointed with your recent stay at the property. While the check-in time for this vacation home follows the hospitality industry standard, the local property manager is always happy to accommodate an early check-in if possible. In this case, the previous guests were checking out the morning of your arrival, and the cleaning crew needed the time to prepare the home for your stay.
  - We use a cleaning service to have the home professionally cleaned before each guest's arrival. We wish you had reached out to the Guest Contact during your stay if there were any issues you needed addressing. We would have done everything we could to resolve them immediately so that you could enjoy the home.
  - While we try to accommodate all guests' comfort, mattress taste is subjective, and we have never received any complaints about this in the past. We're sorry the mattress didn't meet your preferences.
  - We always work with guests if issues arise and apologize that we were unable to come to the resolution you were hoping for based on the documentation provided.
  We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays!

• Perfect Place for our needs

  5/5

  Perfect location and nice and clean. Cleaners were nice and Chris was nice to deal with.

• Excellent

  5/5

  Quaint and clean little place ----- only dislike is that spiral staircase to upstairs. Owner extremely helpful - will be back again!!!

• We very much enjoyed our stay. Property was clean. Large yard for kids to play. Great location:)

  5/5

  Great rental

  *This review was originally posted on Vrbo