Spacious Delaware Home w/ Game Room!

Reviews

• Family

  5/5

  We had a great stay. Jenn was very good. She communicated before, during and after our stay. Everything was good

  *This review was originally posted on Vrbo

• Lovely property

  4/5

  The house was as described. The game room had older foosball and pool table which was good for young kids. The driveway had many pot holes so make sure you drive very slow. It was rural so expect bugs. Overall it was a comfortable stay.

  *This review was originally posted on Vrbo

• Lovely property

  4/5

  The house was as described. The game room had older foosball and pool table which was good for young kids. The driveway had many pot holes so make sure you drive very slow. It was rural so expect bugs. Overall it was a comfortable stay.

• Potential....

  2/5

  This property has so much potential. Unfortunately it is not there yet. The property manager was awesome with responding to the different issues including a malfunctioning water heater and the property not being cleaned at all. Sheets were stained, garbage left from previous guests, floors filthy. Hopefully they owner puts the TLC into this home and takes the guest experience more seriously.

  *This review was originally posted on Vrbo

• Steer clear of this place

  1/5

  Dirty, floors, rugs, bugs, wild animals around hot tub.

  Driveway flooded with at least 4-6 inches deep, low cars would flood. Beautiful new refrigerator, but not connected to water source, so no ice or cold water, in hot July. Beer cap and other debris found around house on floors. Hot water went out, we think on the second night of 5 day stay. Took all day for maintenance to come, after 5, stayed till 8:30, no hot water all day, Didn’t make any suggestion of where to go, move, check out. Evolve doesn’t want to refund full amount. Sent multiple pictures of most of problems, even ground hog. Stated only one step into property, there were 4, no handrail, very dangerous for a 72 year old with handicap to even crawl into house. Agile 12 stated how dangerous stairs were.

  Hot water was not going to get fixed until the day of departure, checked into hotel and our own expense.

  Ruined all the activities we had planned for our family.

  Communication was hit and miss.

  Has the potential to be a proper site, so much ordinary maintenance to be done, furnace vents rusted, need to be replaced. Rugs in bathroom and kitchen down right nasty dirty and stained. So upsetting, first vacation in 5 years.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Brenda, this homeowner works hard to provide an ideal stay for all guests, and they would like to clarify the following:
  - We acknowledge the flooding issue with the driveway during heavy rain and are currently working on a solution. However, we use sedans on this driveway under multiple weather conditions and have not encountered issues with flooding.
  - The refrigerator is new but not connected to a water source. As an alternative, we provide bottled water to ensure guests have access to cold water.
  - We strive to keep the 5-acre property clean, but we apologize if some debris was missed. We will take additional steps to address this.
  - The hot water issue required extensive time to diagnose and a replacement part that had to be shipped. We apologize for the inconvenience and understand the frustration.
  - We did our best to keep you updated on the issue, which involved multiple maintenance personnel to resolve the problem. Unfortunately, the malfunctioning part needed to be replaced, and it was not available in stores, requiring shipment from the manufacturer.
  - We refunded the full amount for the days you did not stay and provided a 30% discount for the remaining days when everything was working properly. We feel this refund was a fair resolution and are confident that this home will host many satisfied guests.
  - This property is surrounded by farmlands, so occasional wildlife sightings, such as groundhogs, are expected.
  - We have addressed most maintenance issues and are actively working on the remaining concerns to improve the property.
  We take our guest experience seriously and strive to provide an enjoyable stay for each guest. Thank you for taking the time to provide feedback on your stay so we can continue to enhance the guest experience.