Spacious Delaware Home w/ Game Room!

Reviews

• Potential....

  2/5

  This property has so much potential. Unfortunately it is not there yet. The property manager was awesome with responding to the different issues including a malfunctioning water heater and the property not being cleaned at all. Sheets were stained, garbage left from previous guests, floors filthy. Hopefully they owner puts the TLC into this home and takes the guest experience more seriously.

  *This review was originally posted on Vrbo

• Steer clear of this place

  1/5

  Dirty, floors, rugs, bugs, wild animals around hot tub.

  Driveway flooded with at least 4-6 inches deep, low cars would flood. Beautiful new refrigerator, but not connected to water source, so no ice or cold water, in hot July. Beer cap and other debris found around house on floors. Hot water went out, we think on the second night of 5 day stay. Took all day for maintenance to come, after 5, stayed till 8:30, no hot water all day, Didn’t make any suggestion of where to go, move, check out. Evolve doesn’t want to refund full amount. Sent multiple pictures of most of problems, even ground hog. Stated only one step into property, there were 4, no handrail, very dangerous for a 72 year old with handicap to even crawl into house. Agile 12 stated how dangerous stairs were.

  Hot water was not going to get fixed until the day of departure, checked into hotel and our own expense.

  Ruined all the activities we had planned for our family.

  Communication was hit and miss.

  Has the potential to be a proper site, so much ordinary maintenance to be done, furnace vents rusted, need to be replaced. Rugs in bathroom and kitchen down right nasty dirty and stained. So upsetting, first vacation in 5 years.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Brenda, this homeowner works hard to provide an ideal stay for all guests, and they would like to clarify the following:
  - We acknowledge the flooding issue with the driveway during heavy rain and are currently working on a solution. However, we use sedans on this driveway under multiple weather conditions and have not encountered issues with flooding.
  - The refrigerator is new but not connected to a water source. As an alternative, we provide bottled water to ensure guests have access to cold water.
  - We strive to keep the 5-acre property clean, but we apologize if some debris was missed. We will take additional steps to address this.
  - The hot water issue required extensive time to diagnose and a replacement part that had to be shipped. We apologize for the inconvenience and understand the frustration.
  - We did our best to keep you updated on the issue, which involved multiple maintenance personnel to resolve the problem. Unfortunately, the malfunctioning part needed to be replaced, and it was not available in stores, requiring shipment from the manufacturer.
  - We refunded the full amount for the days you did not stay and provided a 30% discount for the remaining days when everything was working properly. We feel this refund was a fair resolution and are confident that this home will host many satisfied guests.
  - This property is surrounded by farmlands, so occasional wildlife sightings, such as groundhogs, are expected.
  - We have addressed most maintenance issues and are actively working on the remaining concerns to improve the property.
  We take our guest experience seriously and strive to provide an enjoyable stay for each guest. Thank you for taking the time to provide feedback on your stay so we can continue to enhance the guest experience.

• Nice - but not very clean

  3/5

  The hot tub was nice but took several hours to warm up -

  Internet was not working had to call the property mgr

  Lot of ants in activity room - kinda cheap old pool table and foosball table -

  Spend a lot of time swatting flies - likely killed 20 plus during our trip

  Bugs kinda turned my wife view of the stay in a negative light . Made us think something was rotting in the house - too bad because lots of potential to be better than average

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Matthew, thank you for your review. The homeowner would like to address the points you mentioned:
  - We recently serviced our hot tub, and I personally checked it a day before your check-in and again after reading your review. The water was warm both times. We usually keep it on, so I'm not sure what caused it to turn off during your stay. We apologize for any inconvenience caused.
  - Our high-speed internet usually works well, but it might have experienced a temporary glitch. A simple restart typically resolves such issues.
  - We clean the entire house after each guest checks out. During the summer, ants sometimes enter homes searching for warmth. To mitigate this, we have sprayed the entrances with natural insect control.
  - As mentioned, we thoroughly clean the house after every guest. We normally keep the doors closed, so I'm unsure how many flies entered. We've checked the house for any signs of rotting and found nothing.
  - We acknowledge that the pool table and foosball table are not new but moderately used. Please feel free to reach out if you have additional comments to share about the issues you encountered.
  Thank you for your feedback. It helps us improve and ensure a better experience for our guests.

• Clean Hoise

  3/5

  House was clean inside but not outside.

  Bushes to front door needs to be trimmed to be able to walk on sidewalk, trees scrapped on bedroom windows at night. Front door closet door was broken

  Trash can in garage was full and stunk we no room for our trash.

  *This review was originally posted on Vrbo

• Beautiful location , just a few suggestions

  4/5

  We had a fabulous time at your property. The yard is beautiful. We enjoyed walking and seeing the neighbor's animals. It is very peaceful and a great location for visiting our college age daughter. Loved the hot tub!!

  We do have a few suggestions to make this stay even more awesome

  1. An operations manual to work all the appliances: washer, dryer, stove and ice maker ( which we never figured out).

  2. Be a little more clear on what supplies you have available.

  We ended up purchasing can opener, wine opener, spaghetti strainer, measuring cups and spoons, and salad bowl. All of these items except for the wine opener we left for the next guests to use.

  3. Some things to consider to add for guests - hand mixer, cookie sheets , a grill, more eating/ serving utensils , tea kettle, kitchen washcloths, bathroom hand towels, pot holders, can liners for bathroom trash and better toilet paper. Better quality toilet paper. A broom, dust pan and mop are also suggested. These items would make a stay much nicer and easier on the cleaning people.

  4. We absolutely loved your television selections. Since it rained part of the day, we enjoyed a couple of movies. We do suggest additional seating.

  5. The outside trash bin was full when we got here. Perhaps consider an additional trash receptacle.

  6. It rained quite a bit during our stay. The driveway does flood. It was not an issue for us, however those guests driving lower vehicles may have an issue.

  *This review was originally posted on Vrbo