~ 2 Mi to Downtown - Cozy Cleveland Unit

Reviews

• Clean, Quiet, Convenient Location

  5/5

  Even though this modern apartment is at half-basement level, its well lit, with easy curbside parking, on a very quiet street in the vibrant Tremont neighborhood. Easy short walk to restaurants and pubs. Short drive to a new Super WalMart. The host was very helpful and followed up to make sure all was great with the place.

  *This review was originally posted on Vrbo

• The Best Of Cleveland

  5/5

  I am extremely thankful for selecting this property for my short-term stay. Upon arrival, I was delighted to find keyless entry, which alleviated the stress of coordinating my arrival time. As fate would have it, I arrived later than expected and was completely exhausted, but the smooth entry process made it all easier. The unit itself felt like a cozy home away from home, and I was pleasantly surprised to discover that everything I needed was readily available. Additionally, I appreciated the host's accessibility and prompt responses. The cleanliness of the unit and bedding was also a huge plus and did not go unnoticed. I would highly recommend this beautiful unit for your long or short term rental needs.

• Fantastic Voyage!

  5/5

  I want to take a moment to share my wonderful guest experience. I had an extended stay and the host was exceptional in communicating with me from the time of booking through the completion of my stay. The keyless entry made check-in a breeze. From the moment I arrived at the property, I knew that I’d enjoy my stay. The property was immaculately clean, beautifully decorated, and located in the perfect part of town. I highly recommend booking with this host—I will again!

• Great spot!

  5/5

  The Property was clean, checking in and out was easy.

  *This review was originally posted on Vrbo

• Unprepared

  2/5

  This apartment is well situated in a very nice part of Cleveland and is within walking distance of some delightful little cafes. Once it is completely prepared, it should prove to be a great place to stay. We are not sure why things were not ready and wonder if there was a new owner.

  Lots of things listed online as amenities were not available, including among other things, a hairdryer, shampoo, toiletries, spices, coffee grinder, coffee mugs, a toaster oven, and hot water.

  When we first turned on the hot water faucets, we only received lukewarm water and had to endure very cold showers. When my husband checked the water heater, he discovered it had been set on low and turned it up to high, and later we had hot water.

  The caretaker of the property was very responsive and attempted to accommodate us by providing a gift card to Starbucks since we could not make coffee and by contacting the plumber when we did not have hot water. She apologized that the website was inaccurate about the amenities, saying that possibly a standard list of amenities had been placed on the site by Evolve. Clearly, the website needs to be updated to include the actual amenities present on the property.

  We specifically chose this property over less expensive sites because of the amenities listed on the website, so not having those things available was disappointing. I’m certain the list of amenities will be resolved prior to the arrival of next guests, however, it would have been great if it had been accurate for us.

  Manager's Response:

  Wendy, Thanks for taking the time to leave this review. We're so glad to hear that you enjoyed the location, but we apologize that your experience was less than satisfactory due to an Evolve issue. Our goal is to make vacation rental easy for everyone, and we're very sorry that we missed the mark. We've addressed your feedback with the necessary teams so that these issues can be prevented going forward.
  
  Please know that the amenities have been fixed and will no longer be an issue. We do apologize for this. We also want you to know that this property is guest ready and we are confident that this owner will give each guest the attention that they need, and we wish them guests who will see the beauty in their home and the kindness they deserve.