Luxe Windham Getaway w/ Hot Tub: Near Golf!

Reviews

• House needs Upkeep

  3/5

  Excellent location, good distribution, great open kitchen concept and plenty of space in the bedrooms. Great TV room and a working hot tub.However, as pointed by other customers, the kitchen needs new: utensils, frying pans, toaster, dishwasher(is not working properly). The garbage container was very small for the size house and hosts that it holds.Some of the sofas are worn down and some are falling apart, specially the pufs in the living room.The boards on the bunk beds (kids room) are not nailed down, one fell on top of my grandson. Looks like the steps to enter the house were re-done, but they are not at a proper distance...I am sure not to code and they are very slippery.

  *This review was originally posted on Vrbo

• House needs Upkeep

  3/5

  Excellent location, good distribution, great open kitchen concept and plenty of space in the bedrooms. Great TV room and a working hot tub.

  However, as pointed by other customers, the kitchen needs new: utensils, frying pans, toaster, dishwasher(is not working properly). The garbage container was very small for the size house and hosts that it holds.

  Some of the sofas are worn down and some are falling apart, specially the pufs in the living room.

  The boards on the bunk beds (kids room) are not nailed down, one fell on top of my grandson.

  Looks like the steps to enter the house were re-done, but they are not at a proper distance...I am sure not to code and they are very slippery.

• Just okay

  3/5

  The house itself was okay. The kitchen lacked some decent cookware and the dishwasher was very old. The hot tub was not filled completely or cleaned. We tried twice to email the contact person and also called with no response. As far as complimentary paper supplies(I.e., toilet paper and paper towels)two small rolls in each bathroom for TP was not enough for families with children! We also left an expensive Kobalt flashlight and a sound machine there, our fault entirely, but we could get no response about the possibility of working with someone to get the stuff returned. With a little bit more effort the house could be a great place to stay.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Teri, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  - We strive to provide our guests with a great guest experience, so we were disappointed to hear your feedback and want to take a moment to address your concerns.
  - We understand how important communication is to our guests before and during their stay. We have since checked for any missed communication via call, text or email and none could be located. Had we been made aware of any concerns during your stay, we would have promptly responded and been more than happy to help.
  - The kitchen is fully equipped with everything needed to cook and prepare meals, so we were surprised to hear this comment. We have recently added additional silverware.
  - The hot tub is serviced and cleaned prior to each guest's arrival. After hearing your feedback we have followed up with our service tech to ensure future guests do not share the same experience.
  - As is standard in the vacation rental industry we provide a starter supply of toilet paper, two rolls in each of the three bathrooms. Should our guests run out they are required to provide any additional they may need during their stay.
  - We were unaware you had left any items behind, but after hearing your feedback and communicating with you after your stay, it was clear there was a misunderstanding between yourself and your daughter. We hope after obtaining your address that the items left behind arrive in a timely manner.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• The best location home at Windham

  3/5

  Overall, we enjoyed our stay. The property was clean and fresh. However, there are a few things that I would like to mention. Firstly, the Property Manager never picked up the phone nor replied back to my calls regarding the issues I faced at the property. The property had a hot tub which was very dirty when we arrived. The next day, the management team came to clean and treat the hot tub. The BBQ grill's propane tank was empty, and there was no charcoal for the regular grill. The bathroom doors didn't lock from the inside. Lastly, the exhaust fan in the first-floor bathroom made such a horrible noise that it could wake people upstairs. This is entirely the management's responsibility to keep the property in mint condition for their guests.

  *This review was originally posted on Vrbo

• Wyndham House

  5/5

  We had an incredible time! House was perfect!

  *This review was originally posted on Vrbo