Slope Views: Luxe Windham Retreat w/ Hot Tub!

Reviews

• Nice home a few issues

  4/5

  We stayed for 3 nights. Place was nice. Kitchen couldve been better stocked. Tea kettle was full of mold and unusable. Hot tub was not clean, had cloudy water and grime, so we didnt use. Washer and dryer were available but no laundry detergent was available. Otherwise, property was beautiful and we enjoyed our stay

  *This review was originally posted on Vrbo

• Memorial Day Hiking

  5/5

  Beautiful clean location. Receptive hostess. The hot tub was dirty so didn’t use. No major glitches.

• Perfect House and Walking distance to town!

  5/5

  The weather was beautiful and the view of the mountain slopes in the backyard is perfect. All of the beds have white sheets and down comforters. It is obvious the house is cleaned and well taken care of. Plenty of towels, extra sheets, and pillows. We had a great time with all of our friends and will definitely be back. The property manager was great and came right over when we couldn't figure out how to change the hot tub.

• House needs Upkeep

  3/5

  Excellent location, good distribution, great open kitchen concept and plenty of space in the bedrooms. Great TV room and a working hot tub.However, as pointed by other customers, the kitchen needs new: utensils, frying pans, toaster, dishwasher(is not working properly). The garbage container was very small for the size house and hosts that it holds.Some of the sofas are worn down and some are falling apart, specially the pufs in the living room.The boards on the bunk beds (kids room) are not nailed down, one fell on top of my grandson. Looks like the steps to enter the house were re-done, but they are not at a proper distance...I am sure not to code and they are very slippery.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jose, thank you for your review. We’ve passed your feedback along to the homeowner, so we can continue to work together to improve for future guests. Thanks again for taking the time to share your experience.

• Just okay

  3/5

  The house itself was okay. The kitchen lacked some decent cookware and the dishwasher was very old. The hot tub was not filled completely or cleaned. We tried twice to email the contact person and also called with no response. As far as complimentary paper supplies(I.e., toilet paper and paper towels)two small rolls in each bathroom for TP was not enough for families with children! We also left an expensive Kobalt flashlight and a sound machine there, our fault entirely, but we could get no response about the possibility of working with someone to get the stuff returned. With a little bit more effort the house could be a great place to stay.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Teri, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  - We strive to provide our guests with a great guest experience, so we were disappointed to hear your feedback and want to take a moment to address your concerns.
  - We understand how important communication is to our guests before and during their stay. We have since checked for any missed communication via call, text or email and none could be located. Had we been made aware of any concerns during your stay, we would have promptly responded and been more than happy to help.
  - The kitchen is fully equipped with everything needed to cook and prepare meals, so we were surprised to hear this comment. We have recently added additional silverware.
  - The hot tub is serviced and cleaned prior to each guest's arrival. After hearing your feedback we have followed up with our service tech to ensure future guests do not share the same experience.
  - As is standard in the vacation rental industry we provide a starter supply of toilet paper, two rolls in each of the three bathrooms. Should our guests run out they are required to provide any additional they may need during their stay.
  - We were unaware you had left any items behind, but after hearing your feedback and communicating with you after your stay, it was clear there was a misunderstanding between yourself and your daughter. We hope after obtaining your address that the items left behind arrive in a timely manner.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.