Pet-Friendly Saranac Lake Retreat w/ Deck & Yard

Reviews

• It was OK

  3/5

  Location was something left to be desired. It's right on the road near a busy road and behind an equipment rental company that if you are there during business hours can be noisy. Also, the neighbor decided to play drums for an hour at 9pm one night.

  The house is nice and recently re-done. If you have a toddler with you, I would suggest bringing a baby gate for the top of the stairs and they are very steep and we didn't have one so we had to block it with a pack & play that was in the hallway closet.

  Check out was a bit of a long laundry list of things to do and you still got charged a cleaning fee! If someone is coming to clean why should we have to put the trash out in the dumpsters and remove sheets from beds, I've done half the work for you.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Erika, we want our guests to rest easy when they stay with us, and we apologize if you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - Our listing reflects the layout of the home, though we’re sorry if you were caught off-guard. We pride ourselves on being transparent and accommodating to all guests and would have been more than happy to walk you through the exact layout of the home before you booked.
  - We do include a map on our listing so that guests can see the approximate location of the home before booking, but we apologize that this caught you off guard.
  - We've also confirmed that the pre-stay email was sent to you before your arrival, which included detailed check-in instructions and other information about the location of the property.
  - Although we work hard to provide a great environment for guests, external factors like the neighbors are simply out of our control. However, we’re sorry they impacted your stay.
  - We go above and beyond to provide a comfortable experience for guests and we're sorry that outside circumstances changed that. Thank you for sharing your feedback with us.
  - As is standard for vacation rentals, guests are asked to complete a few small tasks, like removing their trash and stripping the beds, as part of checkout.
  - The cleaning fee goes directly to a professional cleaning crew that sanitizes and prepares the home for each new guest.
  - We want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our property seriously.
  - We hope you keep us in mind for your future travels. We’d love to host you the next time you visit. Your feedback assists us in understanding our guests' perspectives and improving wherever possible. Thank you for sharing your review!

• Great Place

  5/5

  Great place for the price. Everything you need as a base for a weekend in the Adirondacks.

  *This review was originally posted on Vrbo

• Beautiful Home in Saranac

  5/5

  This house was beautiful and exactly as described.

  *This review was originally posted on Vrbo

• Clean and great location

  5/5

  Very clean, great location, wonderful amenities. Would definitely stay there again!

  *This review was originally posted on Vrbo

• Good house for ski, dog friendly

  5/5

  Clean house, comfortable bedrooms. Location good. Kitchen tiny but well stocked with cooking necessities. Only complaint was that the cleaning crew was there well after the check in time so we had to wait to fully enter. We’ve chosen to stay here twice already and would again!

  *This review was originally posted on Vrbo