Apartment 2 Mi to Niagara Falls State Park!

Reviews

• Opposite of What Was Expected

  1/5

  Upon arrival at the property, the neighborhood is listed as older, which is correct, but it’s also completely rundown. There was trash, shopping carts, boxes, cans, glass, plastic, etc. scattered around surrounding properties. There was also graffiti on a few nearby houses. Street parking was on a “first come first serve” basis but there was nobody else parked on the street.After getting inside the house with our belongings, we took a quick look around to make sure everything was pretty much what the pictures showed but that wasn’t the case. There were multiple spots that could’ve used a simple dusting job like the TV stand or the countertops. The vent in the bathroom had dust, dirt and maybe leaves hanging from it. There were dead bugs on and around furniture that we had to clean up. The internet was not even plugged in upon arrival and we had to contact the guest host to get someone to come out and fix it. The person who came out to fix it didn’t speak any English and tried their best to fix the internet but said it was not theirs so they didn’t know. We had heard a critter in the walls multiple times, scurrying around and munching on something, which we were told was probably a squirrel. We did not stay at the property overnight as we did not feel cozy or comfortable which are two things you want to feel while on vacation.I would advise any future guests looking at this property to make sure they do their due diligence before getting their vacation possiblyruined.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Spencer, the right vacation home is everything, and we’re sorry to hear this one didn’t meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - The home is located in an older, historic neighborhood, which is noted in the listing. We understand that first impressions of the area can vary and appreciate you sharing yours.
  - Our cleaning partner was contacted right away and attempted to address the concerns as soon as they were reported.
  - We’re also sorry for the inconvenience you experienced with the internet—this has since been addressed to ensure future guests have a smooth setup on arrival.
  - The home is one of the most budget-friendly vacation options in the area, and we strive to provide a clean, functional space for guests exploring the city.
  Thanks for taking the time to share your experience.