Mount Vernon Getaway - 4 Mi to the Bronx Zoo!

Reviews

• 4/5

  Very cozy touches. Well equipped kitchen. Stairs were a little steep going to unit. Very clean. Close to what we wanted to see the Bronx Zoo and botanical gardens.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Thank you for sharing feedback about your recent stay. It’s great to know that the apartment met your expectations by offering a clean and cozy space with pleasant surprises. You also mentioned that the location was ideal for visiting the highly acclaimed Bronx Zoo and the nearby Botanical Gardens. We hope you enjoyed the breathtaking views that these landmarks offer to visitors. Regarding the stairs, we apologize if they were a bit of a challenge for you. The stairs are depicted in the listing, and we hope you understand they are a permanent feature of the structure of the entire building that cannot be altered."

• 4/5

  Very warm and cozy apartment atmosphere. Very pleasant host Would definitely rent again

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Thank you for the warm feedback. I do appreciate the time you have taken to leave feedback so that I have a glimpse into the services rendered and how those services were received by my guests. I haven’t seen a negative comment from you, which would have indicated an area of weakness, so I will conclude that all was well with your stay. Best of luck for the future!"

• 5/5

  Comfortable, easy to find. Check in with code was seamless. Good WiFi and full kitchen.

  *This review was originally posted on Vrbo

  Manager's Response:

  Thank you Rachel! I appreciated having you as my guest for 10 days. You kept the apartment in good condition . You were a model for success!

• Hottest week in NY

  4/5

  When arriving, the apartment was extremely hot. I noticed that only one A/C unit was installed even though the listing stated there were 2. I tried calling, emailing, and texting the host without any answer or reply. I then went downstairs and knock on the door. At that point she explained the other unit has not been installed yet. My husband helped to get that installed and by the next morning the unit was cool enough for us to use more than just the bedroom.

  After that, everything was fine and communication with the host was consistent.

  Manager's Response:

  From the Owner: "Thank you for your feedback, Rayna. I'm glad to hear that overall you enjoyed your stay and that communication improved after the initial day.
  
  I’d like to clarify that while the second A/C unit was not yet installed when you arrived due to unseasonably mild weather earlier in the month, a tower fan was available to help with airflow. Once the weather shifted, your visit happened to coincide with the start of the heat wave. I appreciate your husband’s assistance in getting the additional unit set up; thanks to that, the space cooled down by the next morning and became much more comfortable.
  
  I also want to acknowledge the power issue. When both A/C units and a hair dryer were in use simultaneously, the power temporarily shut off due to overload. I came home right away from a dental appointment to resolve it for you as quickly as possible. I do my best to respond quickly to ensure guest comfort, and I appreciate your understanding in this rare situation.
  
  Thanks again for staying, and I wish you and your family all the best!"

• A real gem!

  5/5

  The property was lovely! Exactly as described in the listing, incredibly easy booking and check in/out process, good neighborhood.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the Owner: "Thanks, Daniella! I appreciate your commentary and felt proud to learn that the apartment was a real gem. You took extreme care to return it in its original state. Cheers!"