Waterfront Home w/ Large Deck & Dock on Narrow Bay

Reviews

• Undisclosed Rules, Unprofessional Host & False Advertising

  1/5

  What we liked: Nice location by the water. House is generally nice with full kitchen.

  False Advertising: At the time we booked, AC was listed multiple times as an amenity (I have screenshots of the original posting). There were no indications that parts of the house were not air conditioned. However, the home did NOT have central cooling, but instead had central heating. There were a couple of cooling units, one in the master bedroom & one in the living room. These only cooled the living area & master bedroom. 2 of the 3 bedrooms & both bathrooms did not have cooling, which made them too hot during the summer weather for our party.

  Undisclosed Rules: The host had a bunch of rules that were not disclosed to us when booking (including a rule that no shoes are to be worn in the house). They also expect you to do laundry. Before checking out in the AM, guests are required to not only throw towels & sheets in the washer, but they are asked to dry all towels too. We paid a lot for cleaning & the host asked us to do laundry, clean the kitchen, take out the trash, strip beds & more. When we texted to ask if laundry could be done by the host given we paid so much & we don't have time in the AM, the host replied "All you need to do is just get the towels to the dryer. Not fold them. And you can leave the dryer running when you leave. And just as a side note that [X amount] doesn't even cover what the cleaners get to clean the house. And those are the rules the owners put in place."

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Mariam, your review is greatly appreciated, and we're thankful for your time sharing your experience. Upon reviewing your feedback, we've connected with the homeowner, who wanted to address a few points:
  - Thank you for choosing our Mastic Beach, New York home and sharing your feedback. Your input is invaluable, contributing to our guests' experiences and our vacation rental success. We're glad you enjoyed the scenic surroundings and our home's quality.
  - Regarding the concerns you raised, we sincerely apologize for any misunderstandings regarding the amenities and house rules. We understand the importance of accurately representing our property to ensure a pleasant experience for our guests.
  - We apologize for any inconvenience regarding the air conditioning. The listing accurately states the presence of two Air conditioning units, one on the first floor and one in bedroom 1, with ceiling fans. We regret any misunderstanding and appreciate your feedback.
  - We recognize that our laundry request may have been unclear. While we appreciate any guest assistance with tidying, we understand it should be optional. We'll ensure our listing reflects this better. Also, we understand our no-shoes policy may have seemed strict. We aim to make guests comfortable and will clarify this in our listing.
  
  Thank you for taking the time to leave a review. Your feedback is important to us, and we appreciate the opportunity to address these concerns.

• Beautiful views, cozy at home feeling!

  5/5

  My family spent the week here, and saw amazing sunrises and sunsets from the beautiful deck here! The home was extremely clean, and has everything you will need for your stay. The property manager was in contact at all times and very attentive to anything we needed. Highly recommend!!

  *This review was originally posted on Vrbo

• Very nice property

  5/5

  We had a great stay and this is a good base for seeing Long Island.

  *This review was originally posted on Vrbo

• Wonderful

  5/5

  Cute and comfortable accommodations!We drove to the Hamptons (45mins) to go the the beaches there. Shirley beach is very close and nice w all the amenities.!

  *This review was originally posted on Vrbo

• Wonderful

  5/5

  Wonderful home-clean, cozy, well appointed. Easy checking and out. Chris was available but not intrusive.

  *This review was originally posted on Vrbo