Pet-Friendly Latham Retreat ~ 7 Mi to Albany!

Reviews

• NY

  4/5

  The house was very nice. It is near a lot of good options. The property is managed through a property service. They list the wife as the contact person, but her husband is really the contact. That was confusing. Also, she is RUDE. Take her off as the point of contact if she doesn’t want to be bothered with it.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Hi Matthew, thank you for your feedback, and I'm glad to hear you enjoyed the house and its convenient location! I’m sorry to hear there was some confusion regarding the point of contact. For clarity, I handle initial communication, and my husband assists with details like access codes to ensure a smooth check-in process. I apologize if any of my messages came across as impolite; that certainly wasn’t my intention. I strive to be respectful and helpful to all our guests. Your experience matters to us, and we’ll work on making the communication process clearer. Thank you for staying with us!"

• 5/5

  Thanks, we had a good time!!

  *This review was originally posted on Vrbo

• Convenient Latham house

  5/5

  What a great house and location. Good size yard for the pups. Will stay again.

  *This review was originally posted on Vrbo

• Great Location

  5/5

  Great location. I was in need of a place close to a family member so this was perfect. Loved the deck in the back to sit out and have my coffee.

  *This review was originally posted on Vrbo

• Want my money back

  2/5

  There was mold in coffee pot

  Mold in downstairs bathroom

  Bathroom door would not latch( and sometimes slid open)

  King size bed fell apart around 12 timed

  Mattress slanted down on the one side ( almost fell out of bed several times)

  Could barely get in master bedroom because bed to big for room

  Listing said no parties but rule book in house said no visitors or unregistered guests(drove 2000 miles for my moms funeral- i needed visitors)

  Got to 92 in house (we had to put window units in ourselves (should have been in already)

  Listing didn’t easily show the fact that there was a basement apartment. I spent a lot of money I expected the house to myself

  Cooking supplies were awful and there was no sheet pan for oven (had to buy one)

  Towel bars(holders) were either loose or missing

  There are several other things wrong but I can’t come up with them now.

  I do NOT recommend renting this house.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Michael, we truly appreciate you sharing your thoughts about your recent stay. Your feedback is essential to us, and we've relayed your comments to the homeowner, who would like to address the following:
  -Regarding the concern about mold in the downstairs bathroom, we can assure you that our bathrooms undergo routine cleaning and sanitization processes, making the presence of mold unlikely.
  -The bathroom latch and sliding door were checked by our maintenance crew after your departure, and they confirmed that these features are functioning properly.
  -We appreciate your feedback about the king-size bed and mattress. Based on your input, we have decided to replace it with a queen-size bed to better accommodate our guests' preferences. Rest assured, we have not received any complaints about the bed or mattress before your stay.
  -Concerning the accessibility to the master bedroom, we have not encountered any issues or complaints from previous guests. The room is designed to provide ample space, including a spacious walk-in closet.
  -As for the air conditioning, we typically install window units in June, as temperatures generally do not reach uncomfortable levels until early in the month. However, we regret that we were not made aware of your discomfort during your stay, as we would have gladly addressed the issue promptly.
  -Regarding the basement apartment, our listing clearly outlines that it is a separate, private accommodation from the main house. This setup ensures guests have their own dedicated space, allowing for optimal privacy and comfort during their stay.
  -Concerning the cooking supplies, we strive to provide an adequate assortment of essential items to meet our guests' culinary needs. However, we appreciate your feedback, and sheet pans will be added to the kitchen inventory to enhance the cooking experience for future guests..
  -Our maintenance crew has inspected the towel bars and holders, confirming that they are securely fastened and not loose. We strive to maintain our property in excellent condition to ensure our guests' comfort and satisfaction.
  Our commitment to providing an exceptional stay remains steadfast, and we eagerly anticipate hosting many more satisfied guests.