Waterfront Island Park Escape: 1 Mi to Long Beach

Reviews

• 3/5

  The owners are lovely and were extremely helpful but we were forced to stay in the apartment one afternoon because the front door would not shut or lock. Heavy rain caused the door to swell. We barely got it closed and locked the first night; the owners managed after several hours to close and lock it the following day; but then we couldn't close or lock it the 3rd day. The wood door was clearly an issue in the past because it had been shaved down to fit the space. We would stay again but only if the wood door is replaced with a proper exterior door that can handle the expected dampness from living on the water.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Alison, we're sorry to hear your stay did not meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  As mentioned in your review, the weather was unusual because we had three days of continuous rain, which caused the stated problem. We were in contact with our contractor and enacted the solutions he suggested over the phone during your stay. We discovered that the problem was with the door frame and not the door, which they addressed. We will continue to monitor and address any and all problems as they arise in the future. We take our guests' comfort very seriously and try to address all issues timely to the best of our ability. We hope the refund and extra amenities we provided made up for some of the inconvenience.
  Thanks again for taking the time to share your feedback.

• Great place if they replace the front door.

  3/5

  The basement apartment on the water is lovely and clean, but we could not lock or close the front door because the wood door swelled in the rain. It was ok the first night, but then when we went to leave the next morning, it would not shut or lock. We had to change our plans and wait in the apartment for several hours until the owners remedied the situation. The second night, we were able to lock and close, but then we weren't able to lock and close it the following morning.

  Admittedly, it had rained like crazy for three days during our stay, but a basement apartment on the water should probably have an aluminum, not wood, exterior door.

  Owners were lovely, extremely attentive, and gave us a small credit.

  Manager's Response:

  Hi Alison, we're sorry to hear your stay did not meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  As mentioned in your review, the weather was unusual because we had three days of continuous rain, which caused the stated problem. We were in contact with our contractor and enacted the solutions he suggested over the phone during your stay. We discovered that the problem was with the door frame and not the door, which they addressed. We will continue to monitor and address any and all problems as they arise in the future. We take our guests' comfort very seriously and try to address all issues timely to the best of our ability. We hope the refund and extra amenities we provided made up for some of the inconvenience.
  Thanks again for taking the time to share your feedback.