'Locke’s Glen' - Lakefront Geneva Getaway w/ Dock!

Reviews

• Nice Comfy extra large house

  5/5

  House was comfy, views incredible. Plenty of room to spread out and still have privacy. Wood burning fireplace and outdoor fire pits were great for our week with cooler weather. Kitchen well equipped. Location can’t be beat. Owner on adjacent property and available if needed. Communications easy.

  *This review was originally posted on Vrbo

• Could Use Improvements

  3/5

  We were underwhelmed with this house unfortunately. While the location was amazing and the house was large for the group we had, there were a few issues we had. The first was checking in the owner took 20-25 minutes to walk us through the house. We had two dogs and a toddler after a long drive just wanting to get into the house. The house was very warm. Not having air conditioning units in all of the bedrooms was tough given the warm weather. The basement room had a mildew smell as well. Finally the house could have been cleaner. We found some popcorn under a chair, dead flies and many fruit flies. The bathrooms had black mold. We had high expectations and we’re unfortunately let down.

  *This review was originally posted on Vrbo

  Manager's Response:

  Clark, The homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following:
  
  Owner's response: "Clark, This is the first time in 10 years that anyone has complained about the walk-through process most people appreciate that we take the time to do this. We have already changed this process giving our guests the option to check in and figure things out on their own rather than us explaining things to them.
  
  All of the bedrooms have a modern mini-split combination AC/Heat unit. This is one of the things that we show people when we do the walk-through is how to use the units and explain the remote controls. We are also planning on adding the AC operations to the guest guide for anyone with questions.
  
  We have purchased some damp-rid products and plan to remove the carpet and install laminate over the winter to eliminate any odors from the basement.
  
  We apologize that you found popcorn under the chair this does not mean the house is not clean and we are sorry. We have talked to the cleaners and asked that they be more vigilant and look for these things.
  
  We are located near the water and as a lake house there are flies and fruit flies that are bound to get indoors when they are left open. This occurs often when the outside lights are left on all night as gnats cluster at the lights and then flood in when the doors are open.
  
  We will be doing a deep clean of the showers this will eliminate any mold. It's hard to remove the caulking and grout in between bookings, but we will get this taken care of. Our apologies.
  
  It is my goal to meet and exceed the highest expectations so I'll be working on continuous improvement now and through the winter.
  
  We appreciate your feedback and we will continue to deliver the 5-star experiences we are known for."

• Great house for a family reunion

  5/5

  We had an excellent stay at Locke's Glen. The house is large and roomy and very well stocked. We had everything we needed in the kitchen, bathrooms and bedrooms. The kayaks and paddle boards were fun. Excellent location for visiting wineries. David Locke was friendly and helpful at recommending things to do or places to eat.

  *This review was originally posted on Vrbo

• Great view, a few opportunities

  4/5

  Dave was a great host and always answered quickly. The location on the lake is beautiful. Unfortunately the A/C (which is only some room units) was not on when we arrived and it was 80 in parts of the house. Could use a large table in great room to gather to eat and for games (Dave did let us know of folding tables in the garage which we brought in- problem solved) it had plenty of room for ten of us to stay, beds were comfortable.

  *This review was originally posted on Vrbo

• Great view, a few opportunities

  4/5

  Dave was a great host and always answered quickly. The location on the lake is beautiful. Unfortunately the A/C (which is only some room units) was not on when we arrived and it was 80 in parts of the house. Could use a large table in great room to gather to eat and for games (Dave did let us know of folding tables in the garage which we brought in- problem solved) it had plenty of room for ten of us to stay, beds were comfortable.