Auburn Vacation Rental Home Near Owasco Lake!

Reviews

• Get rid of nasty carpet and clean this place up!

  2/5

  I recently stayed at a VBRO property with my family, and I must say it was a disappointing experience. The place was filthy and hadn't received a proper cleaning in a long time. The carpets were absolutely disgusting, and the upstairs bathroom had a persistent moldy smell.

  One of the advertised highlights was the game room, but it turned out to be a letdown. It was actually a cold garage with a cheap Walmart pool table that wasn't even level. Since we visited during winter, the lack of heating made the game room unusable.

  We hold high standards for cleanliness, and this property clearly fell short. Even the light fixture on the ceiling fan was hanging precariously from just one wire. Fortunately, after calling the host, someone was sent to fix it. However, this didn't make up for the overall state of the property.

  I would compare this place to a low-end Super 8 hotel. Considering the hefty price we spent on our stay, it was a huge disappointment. I strongly urge the owner to take action.

  Firstly, remove the nasty carpets and replace them with durable laminate flooring that can be easily cleaned.

  Secondly, hire a professional cleaning service to clean the property thoroughly after each stay.

  The road down to the property was very steep and not pave.

  This property has the potential to be great, but major improvements are needed.

  This review is intended to give the owner a chance to improve and future guests the ability to make an informed choice.

  *This review was originally posted on Vrbo

  Manager's Response:

  Shared from the owner:
  
  "Hi Robert, I apologize for any inconvenience you experienced during your stay. Your feedback is invaluable to us, providing an opportunity for improvement. Despite our consistently positive reviews on cleanliness, I acknowledge your concerns and share your commitment to maintaining high standards. I will promptly address this matter with our cleaning crew to ensure a more thorough and satisfactory experience in the future.
  
  I understand your concerns and frustrations, acknowledging the need for attention to some issues. Despite this, I'd like to highlight the unique features of our property. Our spacious three-bedroom house with two full bathrooms, a generous yard with a fire pit, and a stunning lake view sets us far apart from a standard Super 8 motel room. We value your feedback and are committed to addressing any issues to enhance your satisfaction.
  
  In addition, our well-received game room is equipped with space heaters for extra comfort during the winter. I apologize for any shortcomings in meeting your expectations; I strive for complete guest satisfaction. Your feedback is crucial, and I will carefully consider all suggestions to enhance both the property and future guest experiences. Thank you for the opportunity for improvement."

• Whole House

  3/5

  For the most part the house was the right size for us (we had 5 adults). It could have been cleaned a bit more. Found a lot of dust, cob webs, etc. I had my parents with me and for them the Funiture was a bit uncomfortable. Beds were great. The garbage cans were a bit far and with weather conditions, could be hard to walk down hill to the back. It rained the whole weekend we were there so the down hill walk was a bit slippery.

  The house was in a great location for what we needed to do. Kitchen well stocked with everything. Could have used a bit more towels.

  All in all, a very nice place.

• Good place to stay. They updated the profile after we paid to mention no lake access.

  4/5

  The cabin is actually nicer than it looks in the link.

• A haven

  5/5

  Truly a home away from home

  Book it!

• Great house in the heart of the Finger Lakes

  5/5

  We've stayed at this property twice in the past few years and it is delightful. It is clean, it is spacious and it is in a good location in the heart of the Finger Lakes. We have family with lakefront property nearby, so that's where we go to get our Owasco Lake fix (since there's no lake access with this house), but we are very happy with the home -- very clean, lots to do with young kids (we appreciated all of the games and toys for our 3 year old son), and it's in a great location to get access to all the Finger Lakes has to offer. We will be sure to book a stay here again in the future!

  *This review was originally posted on Vrbo