Luxury Tahoe Condo < 1 Mi to Heavenly Lifts!

Reviews

• Overall Okay!

  3/5

  We arrived very late after lots of traffic and had a very hard time finding the apartment. The apartment number wasn't in the VRBO email, but it was buried in an email from Evolve. George was very responsive though, even at 1am!The house could use some new bedding and mattresses. It also wasn't obvious that one of the bedrooms is a loft over the living room/kitchen which was a bit of a problem with little kids.Overall our stay was fine, but I don't think I'd want to stay for longer than a quick weekend of skiing. Very close to the mountain, which was nice!

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Anne, the homeowners have asked us to share this response:
  - We replaced the mattresses and linens in mid-March and have received very positive feedback so far.
  - We are sorry that you had trouble finding the location late at night (it can be quite dark up on the mountain), so we will add details to the check-in message we send guests. We're glad we were able to answer your call and help you locate it.
  - We will take note that the loft is not clearly defined in the photos and make sure to add that to the listing information.
  Thanks for your feedback. We will continue to improve for our future guests!

• Property review

  3/5

  The house was as advertised however the pictures were a little dated as the property needed some repairs especially to the floors. The towels for showering were damp however the host George was accommodating

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owners: "We are sorry that you were less than thrilled with your stay.
  -We will definitely take your feedback into consideration regarding the floors, and add that to our spring maintenance list.
  -We have just hired a new cleaning team that is highly rated in the area, and we have not had any concerns since then.
  -We also purchased new linens, towels, and other goods to keep stocked.
  We appreciate your feedback, and thank you for your stay!"

• Olympic Chalet

  5/5

  Great location! George is an awesome host with quick to reply and handled issues like a true professional host. We would definitely stay here again! We highly recommend staying here! Thank you George!!

  *This review was originally posted on Vrbo

• Great Location, nice condo

  4/5

  Dryer, TV and Hot tub are not working. But still a great Condo.

  *This review was originally posted on Vrbo

• Okay could have been better.

  3/5

  In my opinion the check-in time at 4pm is a little late and check-out at 10am is a little early. Upon arrival the condo was really hot and stuffy. There is no AC in this unit. There is one ceiling fan located in the main front room, onl. The master bedroom was extremely hot at night. The floors were extremely dirty. All of our feet were black. The next day I went out and bought a blue mop to clean the floors properly. That was a bummer but other than that most everything seemed clean.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jennifer, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they would like to share the following:
  - We have updated our check-in and check-out times in order to give our guests a bit more time at the home, and appreciate your feedback about this.
  - While it is not typical to have AC in Tahoe, we will look into getting a window unit for the bedroom. The home cools down significantly when the windows are open as it creates a nice breeze.
  - The floors were cleaned before this guest's arrival and it is possible that smoke or ash from the recent fires may have come through the windows or doors and settled on the floor. That being said, we've passed this feedback onto our cleaning team to ensure that our cleanliness standards continue to be met.
  We appreciate your feedback so we can continue to improve and help this homeowner provide guests with the 5-star service they are known for. We hope to host you again soon!