Lake Tahoe Mountain Retreat: 1 Mi to Heavenly Lift

Reviews

• Tahoe 2023

  5/5

  Fantastic

  *This review was originally posted on Vrbo

• Fantastic

  5/5

  This place was wonderful! Everything you could need. Just bring food and clothes and be ready for a great time. The property manager was great, answering questions immediately! We loved this rental!

  *This review was originally posted on Vrbo

• False advertising

  1/5

  Cabin smell like old dirty clothes. Bed sheets were not washed. Construction going on the house which was not listed. Walls and windows cracked. Dishwasher not working. Carpets very dirty and stain. Couldn't exit any door due to alot of snow on all doors. Only exit was rhe garage door. Alot of snow specially black ice on the drive way. One of 2 vehicles got stuck on black ice causing an accident. Contacted Cecilia the home owner she was no help. I send her messages, emails and pictures. I do Not recommend this rental property due to the high maintenance needed. I will appreciate someone contact me back please

  *This review was originally posted on Vrbo

  Manager's Response:

  Alexa, we’re sorry to hear your stay did not meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to clarify the following:
  -We use a professional cleaning company to ensure that the home is cleaned and sanitized between guests. We were surprised to read your review as neither we nor the cleaning team detected any odors either before or after your stay and we are confident that the home met our high cleanliness standards before your check-in. We have a closet of extra linens for guest use if needed and we'd like to clarify the carpet was spot cleaned before your stay
  -We can confirm the home is not under construction at this time. The listing states "For your safety, please do not enter the two storage areas in the home. These are clearly marked with 'Do Not Enter' signs" in the pre-stay email as well as the welcome manual sent to all guests prior to arrival. We kindly ask guests to refrain from entering this area
  -We offered to address the cracks found in the wall to which you denied access while in the home. The cracks found are due to heavily packed snow on the roof which can create what we call 'stress cracks'. For this reason, we had the roof cleared of all snow upon your departure, and thank you for bringing this to our attention. Additionally, the dishwasher stopped working shortly before your arrival and will need to be replaced in the Spring due to the icy conditions listed above. We advised you of this ahead of your arrival
  -We have also disclosed in the Welcome Manual, "When it snows, please use the garage as an entrance to the house. During the winter months, the exterior stairs have three-four feet of snow and make entry through the front inaccessible. The stairs get extremely icy and slippery." This statement is not only directed toward the stairs but the driveway as well. We immediately sent out a team to re-salt the icy driveway to prevent further issues. However, all-terrain vehicles and chains are recommended even when chain control is not in effect to ensure proper traction and avoid costly accidents
  The owners prioritize every guest experience and did all they could to accommodate you during your stay. As is evidenced by the many great reviews, these owners are accustomed to providing five-star experiences, and we look forward to this property hosting many happy travelers!

• Great home in a beautiful setting.

  5/5

  Great location with easy access to heavenly and South Lake Tahoe. Set among boulders the outdoor spaces make for a great outdoor setting. Would definitely stay here again in the future

  *This review was originally posted on Vrbo

• Quiet break

  5/5

  Such a quiet and peaceful location. The property was cozy and perfect for our little family getaway.

  *This review was originally posted on Vrbo