Pet-Friendly Home 2Mi to Heavenly, S Tahoe Beaches

Reviews

• Thank you

  4/5

  Property was great. The temperature difference from the bedroom on the right from the rest of the house made it uncomfortable to sleep. Did enjoy the property though. Thank you.

  *This review was originally posted on Vrbo

• Lovely home

  5/5

  This house was absolutely perfect for our family vacation! The home is cozy and pretty close to shops, food, lake, etc. The yard was huge which was perfect for our dogs. They provided a huge bucket of dog toys too which was amazing. Highly recommend this home!

• Snow cabin

  5/5

  A great location a short drive to the casinos etc. A wonderful backyard we had our dogs with us and they enjoyed all the new snow

  *This review was originally posted on Vrbo

• Great place!

  5/5

  This was a great place with fantastic location. Would definitely stay again!

• Disappointing experience and poor communication

  1/5

  We never made it to the property but I had to include stars to submit my comments so honestly I couldn’t rate appropriately other than my communication rating. Unfortunately, my family and I are very disappointed in this experience for the property. My entire family (3 yo/5yo and 75yo mother) came down with the flu prior to when we were supposed to go up to this property for the kids Winter Break. We were all so excited and when I discovered we all had fevers of 103+ I immediately notified the property management company in hopes we could check in a day or so late. They accommodated that with no issues but noted no refund for those days b/c of cancellation policy. By our check in day, I knew we would not be able to travel so I reached out again to the property management company to inquire what I can do. They offered to reach out to the property owners to inquire if they would be willing to move our dates even with an additional fee, that would have been ok. They said the owners would respond within 24-48hrs and they would call me back as soon as they heard from them. I never got a call back so I contacted them again within 48 hours and they said they were still waiting for a response but they would get back to me. I never got a response. I even reached out to my local contact via text message and did not get a response either. I just called back on 1/3 to follow up and they told me they got a response on 12/29 from the owners saying they were not willing to accommodate any kind of change and that was the final decision. If the property management company would have called me as soon as they got that info, I may have tried to get someone to come out and use the reservation rather than just lose $5K. Yes, it’s my fault I did not purchase travel insurance but I still had 2 days left on my reservation when they knew the owners were not willing to accommodate anything. It would have been great to have the option of all of the info to try and get even one of us to use the property. Just be warned, this property management company is not as responsive as they promise to be and the owners are not sympathetic to any circumstances during these times of Covid/major flus if you didn’t get travel insurance. If we went, we would have spent the entire time leaving flu/pneumonia germs in their property. I’m sure the next renters would have appreciated my decision to keep our germs to ourselves.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Samantha, thanks for your review. From us here at Evolve, we sincerely apologize that our communication and response times impacted your stay. We try our best to accommodate and provide a great environment for guests, but sometimes external factors such as unexpected illnesses and weather are simply out of our control. We work with both guests and homeowners when issues arise and apologize that we were unable to come to the resolution you were hoping for based on the documentation provided. As is evidenced by the many great reviews, these owners are accustomed to providing five-star experiences, and we look forward to this property hosting many happy travelers!