Reno Getaway w/ Spacious Patio & Grill!

Reviews

• As advertised

  4/5

  Great place close to all.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: " Hello Jose,
  
  Thank you for sharing your feedback! We're delighted to hear that you found the property to be excellent and conveniently situated. It sounds like you made the most of the outdoor activities, from biking, camping, hunting, and fishing to mountain climbing, kayaking, and paddleboarding near the marina waterfront building. Additionally, with the Silver Legacy Casinos in close proximity, there's no shortage of entertainment. We hope you enjoyed learning more about Nevada's history and culture, Carson City, the state capital, is just a short drive away, and Carson Street, offers a variety of shopping and dining options.
  
  Thank you for choosing our property, and we look forward to welcoming you back for another memorable stay. Safe travels and warm regards!
  
  Cheers!"

• 3 nights

  4/5

  1. The front and back yards are severely in need of maintenance. I was extremely disappointed when we pulled up to our first impression of the house.2. The back patio at the step has paint chipping and the wood is splitting and there is no handrail.3. While using my blow dryer in the master bedroom, the breaker flipped. Even after switching it back to the breaker panel outside, the outlet in the master bathroom and 2nd bathroom still does not work.4. The kitchen only contains 2 forks, no trash bags, and the filter in the refrigerator needs to be replaced (therefore we couldn't use ice or water - and we're here for baseball). I had to go out and purchase bags of ice and bottled water. ???5. The internet network provided was incorrect and I had to take time to call for a new one. 6. The ceiling fan in the 2nd bedroom cannot be turned on by the light switch....there is no remote. When the light switch is in the "on" position the only thing that comes on is the light...and the light flickers on/off, like a disco ball.7. The ceiling fan in the master bedroom. The remote works the light and fan, but the light will not turn off to just have the fan running. Seems to be all or nothing. 8. The blind in the master bedroom will not raise.9. The neighbor's dog was outside barking excessively at least until midnight and then again early in the morning approximately 0630.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Thank you for taking the time to provide detailed feedback on your experience during your stay. We truly value your input and apologize for the inconvenience you encountered. Your feedback helps us improve and ensures a better experience for our guests in the future.
  
  We greatly appreciate your feedback regarding the front and backyard. Although there was a slight scheduling adjustment that prevented our landscaping company from promptly attending to the service, we have already rescheduled it for the next two weeks. Rest assured, we are committed to ensuring that our guests will soon be able to enjoy the beautifully improved yards. Thank you for your understanding. Ongoing maintenance also extends to the back patio area. We have already scheduled a maintenance repair for the handrail and steps to ensure their optimal condition.
  Regarding the electrical concern, we've taken note of them as well as the non-functioning outlets. I'm pleased to inform you that our maintenance team has already conducted inspections and completed the necessary repairs to prevent any further disruptions.
  We have also restocked essential items and promptly address the maintenance concern. Your input contributes to our continuous improvement.
  We understand the disturbance caused by the neighbor's dog. While we don't have control over external factors, we'll explore ways to minimize such disruptions for our guests.
  
  Please accept our sincere apologies for the challenges you faced during your stay. Your feedback is incredibly valuable to us, and we're committed to addressing these issues promptly to ensure a better experience for our future guests."