17 Mi to Lake Tahoe: Carson City Home w/ Yard

Reviews

• Exactly what we needed

  5/5

  Had everything we needed and was clean and well put together!

  *This review was originally posted on Vrbo

• Major security issues

  1/5

  By far the worst experience my family has had at a VRBO. We arrived at 11:30 at night only to find someone already in the rental. I wasn’t able to immediately get a hold of anyone (VRBO or contact on email). We left to go find a hotel but the one we went to was sold out. Finally found info on how to get a refund through VRBO. You have to have proof so we drove back to take a video and picture of the place. Thankfully the guy was outside that my husband spoke with earlier. We figured out that he rented the other side of the duplex and entered the wrong place. Apparently the second lock box code is the same for both units and that’s how he got in. Someone finally reached out to me at about 12:30am. She said we could use the other unit for a few nights until the guy checked out that was in ours. When we entered the second unit it was 43 degrees. Absolutely freezing. My family did not get to sleep until well after 3am because it was so cold and by that time it was only 54 degrees.The other rental we stayed in for two days was much smaller than the one I payed for. We had to do the move out checklist twice. Absolutely zero sleep on the first night due to the cold temperatures. The owner did reach out to apologize but there was no offer of any refund for the price difference between the two rentals or for the major stress and inconvenience this caused. I would not recommend this place to anyone until the lockbox codes are changed.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Katie, We take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner, they'd like to share the following:
  - We’ve reiterated with Evolve that they should not have had the backup lockbox code printed on the check-in instructions. They had been instructed to only reveal the code once it had been determined that the guest was at the correct address and the primary lock box was malfunctioning.
  - We’ve made updates to the listing and guest instructions to improve late-night communication and ensure quicker support during emergencies.
  - We deeply regret the inconvenience this caused and appreciate your feedback as we work to ensure a better experience for future guests.
  
  Thank you for bringing this to our attention. We are truly sorry for the impact this had on your stay.

• Extras

  5/5

  There was no extra toilet paper or trash bags at property which would have been nice

  *This review was originally posted on Vrbo

• 5/5

  The rental was the perfect stay for a family . Close to stores, restaurants, etc. Would absolutely stay again.

  *This review was originally posted on Vrbo

• Nice stay!

  5/5

  Nice clean and comfortable place to stay! Thank you!

  *This review was originally posted on Vrbo