Ruidoso Mountain Cabin w/ Deck, 1 Mi to Hiking

Reviews

• 39th anniversary stay

  3/5

  Started out with issues and didn't get much better. I made the reservation, 2 adults 2 pets...should be easy enough, right? Got booking confirmation back stated NO PETS on pet friendly house.Confirmation had a link to add pets (originally $75) link stated 80 something but followed the link (a half dozen times ) but didn't provide any way to add pets. Messaged booking with no response . I started to panic- showing up with pets unauthorized could lead to major fines. There was no way to cancel without paying 100%.

  Just 3 weeks prior I made a reservation in Navarre Beach FL . We had stayed there around 2 months prior, beautiful and clean house with an amazing back yard (lawn-not dirt) . Booking offered a nice discount on another stray so I took pictures of the offer and booked the stay . Booking charge my cc for half but a few days beforehand when charging my account for the remainder it was for the full amount (substantially higher than advertised) So I contacted the booking and property management and all they did was point fingers at each other with zero recourse . I will not allow anyone to steal from me so waited to the last moment before I would lose everything hoping for the best-was really looking forward to the trip. Nothing, as far as a response to correct things so I cancelled. Property management kept saying contact booking (in fluffin Amsterdam - I wasn't looking for a prostitute just a vacation rental) and booking kept pointing back to property management....

  Just a few weeks later I'm dealing with the same thing with this rental except no possibility of getting anything back. We went ahead with the trip after getting no help from property management or booking but felt very worried about the result.

  It wasn't until the second day property management contacted me about pet fees (now $92- which I paid immediately. Why did they now respond? Property management spy cam out front (oh but its only outside....yeah right!)

  Back to the house and will make it brief . Pet area is very small in the dirt and mud and one would have to get them down a treacherous spiral staircase (not about to let my labs get hurt or worse )not only for the pet area but the master bedroom so we slept upstairs with the motion sensitive spy cam lighting up the window every few minutes (because of the deer) I couldn't sleep! First time in Ruidoso and nice little mountain town but so many better places to stay . Sorry for the miscommunication will not cut it.

  Manager's Response:

  Thank you for sharing your feedback, and congratulations on your 39th anniversary! We're glad you enjoyed Ruidoso as a nice little mountain town. We're sorry the booking and pet fee steps were frustrating. The home's spiral staircase and outdoor pet area are described in the listing, and the only camera is outside in the driveway for safety, since there are no street lights. We've noted your comments about the stay.

• 5/5

  We had a great stay.

  *This review was originally posted on Vrbo

• Location to hiking was great

  5/5

  House was in a great location. The house was clean and comfortable. I would like to caution the outside fenced in area for dogs is located down stairs via a spiral staircase which the dogs were afraid to use. Over all. We would stay here again

  *This review was originally posted on Vrbo

• Peaceful cabin in Ruidoso

  5/5

  We enjoyed our stay at this lovely place.

  *This review was originally posted on Vrbo

• I had a great birthday weekend here

  5/5

  It was a very beautiful place, I loved that it had a small fenced place for the dog to use the bathroom. Also the lady that works there was so so sweet, she even called us to make sure we made it home safe after our stay.