Rowe Home w/ Pecos National Park Views!

Reviews

• Not as expected

  1/5

  Major issues:

  1) The home doesn’t have air conditioning and that is stated in the description and we expected it. What we didn’t expect was that almost none of the windows are functional. Only 3 in the entire house actually opened and those were difficult to open and barely stayed open. The others were visibly cracked/damaged (both glass and casings) or simply would not budge. I have no problem going without AC, but not when there aren’t functioning windows.

  2) The freezer did not open at all. We let the host know and they sent a neighbor over who wasn’t able to do anything so we had to deal with all of the frozen food we had brought. It cost us time and money.

  3) There is NO WI-FI at this property and it is not in the description despite reviews dating back over 3 years of renters complaining. The host acknowledged this is an issue and it has been intentionally left out of the description. There isn’t cable or any form of entertainment other than a small tv on a rolling cart and a DVD player. We did not have much cell phone service so this was a real problem we had not way to anticipate because it was intentionally not listed.

  4) There isn’t enough functional furniture. The one recliner chair was visibly badly broken but we didn’t know that til we arrived.

  5) There was a washer/dryer but absolutely no laundry supplies so it was useless

  6) There were no extra paper products and what was there was partially used and inadequate for our stay

  7) lots of spider webs

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Melissa, we take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner, they’d like to share the following:
  - We recognize that the windows can be challenging. Although they are all functional, some are heavy and difficult to open. A few require a dowel to keep them open. The intense sunlight at 7,000 feet of elevation and low humidity have affected the window seals. We are actively addressing these issues.
  - The freezer issue has been resolved by a certified appliance service.
  - Wi-Fi has been installed as of July 1, 2024, and we are in the process of updating the listing.
  - We appreciate your feedback on the furniture. As a result, we are replacing the recliner.
  - Laundry detergent pods were available, but we acknowledge they may have been difficult to find. We will ensure they are more visible and properly labeled. While we provided partial and full rolls of toilet paper and paper towels, we are using your feedback to improve our stocking procedures.
  - Nobody likes spiders or their webs! While we strive to maintain a clean environment, spiders are very common in our rural location. Despite our best efforts, some may slip in between cleanings, and we appreciate your understanding.
  
  Thank you for your valuable insight, and we hope to have the opportunity to host you again soon!

• The Best!!

  5/5

  Have to say our stay could not have been better!! It was more than we expected! Beautiful location, clean, every comfort that we needed. We thank the host, never met her but we didn't need to, because everything was top notch!!

  *This review was originally posted on Vrbo

• What a gem!

  5/5

  We absolutely loved our stay here! Just driving up to it was so relaxing and peaceful. I loved the feeling that we were so secluded in the forest. Sitting outside by the firepit...even though we didn't light a fire...was just the best! The house itself was just perfect for us! I don't know when I've stayed at a place that was so well stocked...that was great! We were attending a retreat near Pecos, and it was the perfect location!

  *This review was originally posted on Vrbo

• review

  4/5

  it was great - thank you

  *This review was originally posted on Vrbo

• Santa Fe

  5/5

  Good place to stay, very nice.

  *This review was originally posted on Vrbo