Renovated Hub w/ Direct Access to Snowmobile Trail

Reviews

• 4/5

  Clean comfortable beds. Plenty of hot water. Missing tv remote. Very loud dryer. Lot of mosquitoes at night outside. Pack bug spray

  *This review was originally posted on Vrbo

• End of summer vacation

  4/5

  Spent a few days in Lincoln seeing sights before dropping son of in school in Vermont. Close to everything. Peaceful. Very clean. Comfortable beds and plenty of hot water. TV remote missing. Dryer incredibly loud.

• Entry to the snow

  4/5

  Poetic indeed

  *This review was originally posted on Vrbo

• Perfect ski retreat house.

  5/5

  Very clean, well kept house. Comfortable beds to recharge on after a long day on the slopes. 15 minutes from Bretton Woods.

  *This review was originally posted on Vrbo

• Wasn't as good as expected

  3/5

  It was an okay stay, but would not return.

  Pros:

  - Great location, close to major attractions, quiet for the night

  - House in overall good structural condition

  - Well-stocked with paper towels, cleaning products, etc. (good supplies if you want to do the cleaning personnel's job)

  Cons:

  - Beds are horrible, mattresses are badly sagging

  - Advertised as having "Central A/C" whereas there is one wall unit on the upper level that does not cool bedrooms at all. Thankfully temperatures were managable during the nights so we could open windows for a comfortable sleeping experience.

  - "Change filter" sign lit in every appliance: fridge, A/C, dehumidifer, hood vent

  - Overall dirty, there was black long hair on towels, etc. I had to clean every surface, incl. interior of fridge, countertops, table, bathrooms, railing, washer/dryer, etc.

  - Stairs leading to upper level is way to steep - hard to carry up suitcases and a hazard for people with young kids. A baby gate would go a long way.

  - Not a great arrangement with the split level - we did not use the lower level at all yet would have loved some comfortable seating on upper level vs. dining chairs.

  Manager's Response:

  From the owners:
  We are sorry that your expectations were not met. We strive to give a 5-star experience to our guests and had you reached out to us upon arrival, we may have been able to correct some of the issues. We invested in excellent mattresses and bedding and have not had a complaint about them until this review, but we are truly sorry you felt the mattresses were not comfortable. We would not allow our bedding to reach the level of "badly sagging" and will replace them if it were necessary prior to that. Our house is very small, less than 900 square feet. The AC unit is extremely efficient and does the job. We also supply fans for folks who would like more air movement, and the mountain breezes are lovely at night. Thank you for saying that we are well stocked. Additional cleaning supplies are for guests to clean up any occasional spill or mess they may make during their stay. As to the lack of cleanliness, our cleaner is thorough and we are shocked by your contention. We would have bought you dinner out and had the team come back if it was a concern and we had been informed immediately. The "change filter" signs are on timers, so they are not always an indication that a filter needs changing, but thank you for the heads-up. We will be there next week to attend to maintenance. As to the two-story layout and stairs of our cute cottage, we cannot apologize for that. We have done the best we could with the space we have. We do have a pack-n-play and a baby gate on the premises and would have been happy to supply them had you reached out. Thank you for the feedback.